Guest Relations Executive/restaurant Host
2 weeks ago
Location at Joo Chiat Road
**Responsibilities**:
- Be responsible for taking reservations, answering the phone, replying to WhatsApp messages before and during service, responding to any guest requests etc
- Welcome guests warmly to the restaurant
- Be helpful, welcoming and pleasant towards each guest.
- Acknowledge special occasions when notified by customer and keying it in the system for the booking.
- Liaise with the kitchen and GM on the special requests of the week.
- Utilise the systems to its full potential, maximise bookings, create a database of all regular patrons of the restaurant, building a detailed record of guest such as their birthdays, anniversaries, allergies and preferences etc.
- Assist other service crew with work including, but not limited to cleaning the tables, tidying up and setting silverware during service and getting ready for the next seatingServe food & beverage to guest when required.
**Requirements**:
- Diploma in Tourism / Hospitality Management
- **Fluent in English**:
- Good people skills
- Good organizer and planner
- Well-groomed
- Proactively taking on additional responsibilities where required.
- Can think out of the box
- A minimum of 3 years’ experience with customer service preferably at a hotel or a restaurant
**Benefits**:
- 12 days AL (with increment of 1 day per year until the max of 17 days)
- Monthly Attendance Incentives
- Annual Health Incentives
- Annual Long Service Incentives from $800 to $2000
- The Employee shall be entitled to either a staff meal or a meal allowance of $5 per day of work performed.
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