Operations Executive
6 days ago
We believe employees are our key assets to building a great company and are invested in the personal and professional development of our human capital.
**Responsibilities**:
- Provide operational and administrative support to enhance operational efficiency
- Provide L2 operational support and troubleshooting for escalated issues
- Identify opportunities for continual improvements and make recommendations accordingly
- Custodian of standard operating procedures (SOPs)
- Support initiatives and assist with designing frameworks to increase efficiency and improve service standards
- Engage with stakeholders to define and implement service standards
- Collaborate with cross-functional teams for meeting operational requirements and targets
- Track and analyse incidents to identify and address recurring issues
- Drive quality assurance initiatives
- Assist with procurement and manage vendor relations
- Perform research and analysis to support business decisions making
- Perform data management and documentation duties to ensure accuracy of records
- Prepare reports and other documentation
- Identify opportunities for the automation of day-to-day operational processes such as data collection and tracking
- Design and implement automation solutions
- Support ad-hoc duties and projects as assigned
**Requirements**:
- Experience in developing and implementing SOPs and quality management frameworks
- Some background in IT will be an added advantage
- Excellent verbal and written communication skills
- Excellent analytical, problem-solving and organisational skills
- Meticulous, with excellent record keeping and documentation skills
- Proactive and positive working attitude
- Willingness and capacity to learn new skills and technology
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