App Operations Engineer
2 days ago
DepartmentOperations- LevelExperienced (Individual Contributor)- LocationSingaporeThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
**About the Team**:
- About the Team:
- Impact analysis for changes from external platforms, partner software development kits.
- Tracking and managing app dependencies, git repos, evaluating their impact.
- Responsible for the app stability workflow, monitoring and evaluating important metrics.
- Perform root cause analysis for production errors.
- Design and develop automated technical operation and reporting platforms.
- Optimize the efficiency of the current processes across the mobile platforms: Android, iOS and React Native.
- Collaborate with cross-functional teams to manage operational and technical queries, knowledge-base etc.
**Requirements**:
- Requirements:
- Bachelor's or higher degree in Computer Science or IT related fields.
- Good logical thinking and problem solving ability.
- Good verbal and written communications skills.
- Strong analytical skills, understands complex issues, able to identify the root cause, capable of critical thinking and data driven decision making.
- Passion for automation and scripting to streamline repeated processes.
- Process-driven mindset.
- Software development experience in mobile field is a plus.
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