Senior Analyst

**Senior Analyst - Onsite Technical Support**

**What can you expect?**

**We will count on you to**:

- Performs installations, trains, maintenance, troubleshoots and repairs of all OpCo desktop hardware/software technologies.
- Performs activations and supports Smartphone devices.
- Assists with setup, and operation of audio-visual hardware as; required by end user.
- Determines appropriate hardware/software based on corporate policy and end user requirements.
- Responds to incidents within SLA, or within a timely manner; with appropriate level of urgency and follows up with customers on all issues.
- Escalates incident, and questions to appropriate support groups.
- Supports events, such as infrastructure changes, software releases and BCP etc.
- Provides timely updates to Management about service issues, when appropriate.
- Disconnects, moves and reconnects desktop technology hardware for single user, multi-user and office moves.
- Assists administration and maintenance of non-desktop Technology Infrastructure components at the request of other Service Towers.
- May assist with, installations, maintenance, troubleshooting and repairs of Office Telephony Systems.
- Uses corporate Incident Management System to record and track all support work.
- Maintains accurate hardware and software record using, Corporate Asset Management System for all corporate assets.
- Performs time tracking tasks, as required.
- May assist with the procurement of hardware and software.
- Supports team’s abilities and functions through positive customer relations.
- Contributes to, improvement/enhancement of processes and procedures.
- Gains additional knowledge and stays abreast of current technologies; through employee and company sponsored training, periodicals, and regular interaction with other team members.
- Performs related duties as assigned by management.

**What you need to have**:

- Bachelor’s Degree in a technology related discipline.
- 3 to 5 years of related work experience, in a technical support role.
- Prior team management experience preferred.
- A+ certification preferred.
- Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE).
- Very strong knowledge of company desktop operating systems and software.
- Knowledge of scripting for Microsoft based systems, including active directory and MS Desktop products.
- Knowledge of standard computer hardware.

**What makes you stand out**:

- Superior analytical and problem-solving skills.
- Ability to work within a team environment.
- Ability to independently plan, organize and prioritize one’s own and team activities.
- Ability to express ideas clearly in both written and oral communications.

**Marsh & McLennan** (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses.

Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions.

Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities.

Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.