Global Head, Transformation Capabilities, Strategy

Job ID: 31689

Location: Singapore, SG

Area of interest: Business Support, Management & Efficiency

Job type: Regular Employee

Work style: Office Working

Opening date: 25 Jun 2025

**JOB SUMMARY**

**About Standard Chartered**
- We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East.- To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good.- We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base.**Purpose of the role**
- This is an exciting opportunity for a strategic and visionary leader to join the bank's Strategy & Talent (S&T) Chief Operating Office, as the Global Head of Transformation Capabilities for the function. This pivotal role is responsible for developing and enhancing the capabilities necessary to enable strategic transformation programs that drive business success. The role holder will support global transformational initiative for Strategy & Talent (S&T) by:
- Developing a talent pipeline of key capabilities by forming a CoE for core transformation capabilities, including user experience design and research, change management, process excellence, programme management, data and analytics.
- Support the development of a high-standard and robust methodology where user experience design, process improvement, and change management are deployed in tandem across transformation programmes, complementing and interlinking with each other to ensure cohesive and effective outcomes, leveraging both quantitative and qualitative research input.
- Collaborate closely with other functions, such as Technology & Operations and Group Transformation, to ensure alignment and integration of transformation initiatives, and to deploy robust transformation capabilities and methodologies across the organisation.
- Drive prioritisation and manage trade-offs across various programs when constraints related to time, budget, or resources necessitate it.
- Provide transformation expertise to support the delivery of change initiatives across multiple functions, including HR, CABM, CRES, and SCM and navigate a complex stakeholder landscape, learning quickly and adapting to various functional areas to drive cohesive transformation efforts.
- Support the deployment of strategic change initiatives by deploying resources where needed the most to deliver critical business outcomes.
- Stay abreast of industry trends, emerging technologies, and best practices in transformation and change management.
- Establish relationships with external vendors to support thought leadership, benchmarking, and experiences to inform strategic change delivery and build the change capability across the various functions.
- Develop an approach to support the deployment and adoption of emerging technologies, such as AI, and ensuring these are core to transformation and process reengineering.
- Ensure oversight of our data and analytics team and further develop our data capability, and data offering, to drive decision-making, innovation, and competitive advantage.
- Provide effective leadership by overseeing Transformational Change (TC) programmes, developing a broad and deep knowledge of all programmes.-
**RESPONSIBILITIES**

**Strategy**
- Contribute to the development of a comprehensive transformation strategy that aligns with the organisation's vision and long-term objectives.
- Foster a culture of continuous improvement and innovation to drive organisational growth and competitiveness.
- Collaborate with senior leadership to ensure alignment and support for transformation initiatives

**Business**
- Identify and implement innovative solutions that drive operational efficiency, customer satisfaction, and competitive advantage.
- Ensure effective stakeholder engagement and communication throughout the transformation process.
- Monitor and measure the impact of transformation initiatives, making adjustments as necessary to achieve desired outcomes.
- Identify and mitigate risks associated with transformation projects.

**Processes**
- Support the development, implementation and improvement of global processes to ensure the efficient and effective management of the organisation’s global workforce.
- Partner with various other teams to identify opportunities for process improvement to ensure the functions have the appropriate processes and controls.
- Optimise the various global operating models through strong governance processes, efficient infrastructure and effective risk committees.

**People & Talent**
- Building and leading a high-performing transformation team, fostering a culture of exce