Executive, Patient Liaison Services
3 days ago
Tan Tock Seng Hospital (TTSH)
Executive, Patient Liaison Services
PEARL Liaison Centre
**Job Description**:
JOB CHALLENGES
Operations
Assist the Manager to supervise a team of ground operations staff
Ensure smooth operation of direct admission, air evacuation and management of patient
medical appointments and all patient liaison services
Review standard works and job improvement for department work process
Develop and implement new operational workflows
Manage and co-ordinate appointments of V/VIP with respective internal stakeholders to
ensure that the whole medical journey is seamless
Host V/VIP visitors and coordinate with all the stakeholders to ensure the visit is smooth
sailing
Perform frontline counter duties at times
On rotation for 24/7 on-call duties
Team Development
Provide On-Job Training(OJT) to new colleagues as assigned
Coach and mentor ground team
Develop and refine training materials and manuals
Assist Manager to organize roll-calls and briefing sessions
Service Quality
Assist Manager to attend to complaints
Investigate complaints and incidents
Analyse service issues and proactively develop effective solutions to solve operational and systemic problems
Write written replies to complainants
Conduct quality audits to ensure high service standards and adherence to procedures and guidelines
Actively participate as a member or team lead in quality improvement projects
Administrative & Support Functions
Responsible for managing of fixed assets and equipment of the department
Ensure equipment are working and liaise with the vendors or internal departments to resolve issues expeditiously to ensure mínimal downtime
Support in collating of operational and management reports and provide concise and accurate statistics for management’s decision making
Ensure all documents and data are properly kept, filed and disposed of in accordance to hospital policies
JOB REQUIREMENTS
Bachelor’s Degree in any discipline.
At least 2-3 years working experience in healthcare industry or any service-related industries, especially in frontline or customer-fronting roles.
Excellent communication (oral and written) and interpersonal skills
Confident and able to interact with people of all levels - patients, next-of-kin, VVIP/VIP, business partners and internal stakeholders (doctors, nurses, administrators, senior management)
Self-motivated, service minded and passionate about healthcare
Excellent team player with leadership qualities
Meticulous and possess good organizational and coordination skills
Good experience in operation work processes that are customer-focused and efficient
Ability to think on the feet, solve problems and make sound decisions
Ability to exercise initiative, manage pressure and multi-task in a fast-paced environment
Job Family
Administration
Employment Type
Regular Full-Time
Working Location
Novena (Central)
Working Hours
Office Hours
Job Level
Junior Executive
Education Level
Bachelor Degree
-
Patient Services Executive
2 weeks ago
Novena, Singapore Dover Park Hospice Full timeReporting to Team Lead, Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She will perform tasks in relation to Inpatient, Homecare and Daycare services as assigned. **Responsibilities** **Inpatient** Patients’ Referral - Upload and convert referrals from AIC into IHMS - Assign referrals to designated...
-
Novena, Singapore Tan Tock Seng Full timeTan Tock Seng Hospital (TTSH) Sr/Executive, Clinical and Patient Engagement Office Clinical and Patient Engagement Office **Job Description**: Being part of the Clinical and Patient Engagement Office, you will support the operationalization of the Hospital's strategic Quality & Clinical Governance Plan, specifically in clinical feedback management and...
-
Patient Service Associate
1 week ago
Novena, Singapore National Skin Centre Singapore Full time $35,000 - $45,000 per yearCompany description: The National Skin Centre (NSC), a member of NHG Health, is an outpatient specialist dermatological centre with a team of dermatologists who have the experience and expertise to treat a wide variety of skin conditions. The Centre also aims to facilitate subspecialisation and be the national focus for the treatment, research, and training...
-
Novena, Singapore Tan Tock Seng Hospital (TTSH) Full timeBeing part of the Clinical and Patient Engagement Office, you will support the operationalization of the Hospital's strategic Quality & Clinical Governance Plan, specifically in clinical feedback management and medico-legal dispute resolution. You will act as a key liaison and perform investigations, facilitate meetings and replies and undertake negotiations...
-
Patient Services Associate
2 weeks ago
Novena, Singapore Dover Park Hospice Full timeReporting to Team Lead of Patient Services, the incumbent will assist in the smooth running of the Patient Services Office. He / She is responsible primarily to carry out patients’ admission, means testing, financial counselling, billing and submission of claims. He / She will provide administrative support to Inpatient as well as Home Care and Day Care
-
Patient Service Associate
2 weeks ago
Novena, Singapore THE VASCULAR & INTERVENTIONAL GROUP PTE. LTD. Full time3 years exp **Roles & Responsibilities** - Assist in the daily operation of specialist clinic - Attend to walk-in patients and phone calls - Appointment booking and reminders for patients - Handling registration of patients and recording and/or uploading of necessary personnel and medical information - Collection of payment from patients and submitting...
-
Patient Service Associate
1 week ago
Novena, Singapore National Neuroscience Institute Full time $3,000 - $9,000 per yearCompany description: The National Neuroscience Institute (NNI), Singapore is the national specialist centre and regional centre for clinical referrals for the management and treatment of the neurosciences, as well as for education and research conducted in the field. NNI offers over 20 subspecialties in neuroscience care and treats a broad range of illness...
-
Receptionist / Patient Service Associate
5 days ago
Novena, Singapore The Supreme HR Advisory Pte Ltd Full time $250,000 - $260,000 per yearSalary: $2500 - $2600 + AWS + Variable BonusWorking hours: 5.5 days Monday - Friday | 9am – 5.30pm. Saturday 9am – 1230pm.Location: Mount Elizabeth Novena Specialist Centre - 4 mins walk from Novena MRTResponsibilities:Greet and welcome patients to the clinicRegister, schedule, reschedule, or cancel appointments when requiredAssist patients in completing...
-
Healthcare Patient Account Officer
2 weeks ago
Novena, Singapore Private Advertiser Full time $40,000 - $60,000 per yearOutpatient Registration & Billing:Handle patient registration, billing, and perform visitor management including temperature screening.Input patient details and carry out admission procedures in the system.Provide guidance to patients on Medisave, MediShield, Integrated Shield Plans, and corporate insurance claims and guarantees.Enter Doctors' Fees and...
-
Novena, Singapore THE SUPREME HR ADVISORY PTE. LTD. Full timeSalary: $2500 - $2600 + AWS + Variable Bonus Working hours: 5.5 days Monday - Friday | 9am – 5.30pm. Saturday 9am – 1230pm. Location: Mount Elizabeth Novena Specialist Centre - 4 mins walk from Novena MRT Responsibilities Greet and welcome patients to the clinic Register, schedule, reschedule, or cancel appointments when required Assist patients in...
