Assistant Retail Operations Manager
7 days ago
As the Assistant Retail Operations Manager, you are instrumental in assisting the
Retail Director in driving and monitoring the key retail strategies and initiatives across the Singapore stores, working in close partnership with key stakeholders. You will also be key in supporting the stores in achieving operational excellence and the overall delivery of exceptional client experience in our stores.
**Retail Operations**
- Drive overall excellence in retail basics - support the stores in the day-to-day retail operational matters, achieve BOH operation and floor management excellence to deliver a high level of client experience.
- Conduct regular store visits to ensure adherence and consistency across all stores in terms of operational standards and internal control compliance.
- Implement and maintain effective operational policies, SOPs, internal controls, practices and strategies & to ensure the communication and implementation of all initiatives to the team
- Support the Store Managers in roster implementation - ensuring optimized workforce planning to best support the store’s traffic and peak periods.
- Maintain and propose regular improvements for X-store management
- Serve as a main point of contact and build relationships with mall landlords, vendors, and external parties to maximize business opportunities, enhance partnership and long-term cooperation
- To keep abreast with local retail guidelines and regulations to ensure compliance & implementation at all stores
**Client Experience**
**- Partner Store Managers and Field Coaches in analyzing Client Experience and Voice results - suggesting areas for improvement and identifying business opportunities.
- Analyze and monitor the relevant indicators to better guide/support the SMs in managing the in-store Client Experience
- Leverage on technology to better manage queue management / waiting time
- Ensure store team’s compliance with grooming guidelines
**Store Projects**
**- Identify BOH areas for improvement and collaborate closely with store team, merchandising and zone teams on brainstorming solutions
- Repair pilot management
- Partner with store team and other departments to prepare for store opening/closing/renovations, to ensure smooth transition in terms of store operation
- Assist the team on other ad-hoc projects as assigned
**Profile**:
- Minimum 5 years’ relevant experience in Retail / Luxury industry
- Attention to details with excellent analytical and communication skills
- Good team player with excellent interpersonal skills, able to interact with staff and management
- Possess good command of written and spoken English
- Prioritize workload, manage multiple projects, meet deadlines for various ad hoc tasks and able to work in fast-paced working environment
- Strong sense of responsibility, stable, self-motivated, highly result-oriented, and able to problem-solve with positive working attitude
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