Assistant Manager, Retail Operations
2 weeks ago
Responsible for running the mall operations in managing the daily operations, maintenance, upkeep of the mall and tenancy relationship and communication with the retailers.
- Conduct daily Mall common area pre-opening checks.
- Management of service contractors to effectively achieve the highest standard.
- Assist in coordinating, and conducting inspections with service providers on routine work, outstanding defects and rectification works.
- Ensuring the building services and common facilities are kept in excellent condition.
- Conduct regular building inspections to ensure compliance to authorities’ requirements
- Coordinate the procedures and fit-out of the premises leased to retailers.
- Arrange with retailers for handing / taking over of the premises to / from retailers.
- Coordinate all tenancy fit-out and reinstatement activities with retailers, retailers’ consultants / contractors, service providers and Mall Management.
- Assist to collect as-built drawings, insurance certificates, fit-out deposits, service reports and other fees / document in relation to fit-out work, pre-opening and operations from retailers.
- Assist to prepare annual budget, and ensure that expenses are within budget
- Maintain building drawings, operation manuals and any records relating to the buildings as assigned.
- Ensure that all operational issues and emergencies are attended promptly and rectified with mínimal inconvenience and disruption.
- Manage and attend to all feedback and service requests in a timely manner
- Any other duties assigned.
**Requirements**:
- Degree / Diploma in Building, Facilities, Estate Management or equivalent.
- Minimum 3 years of shopping centre operations working experience.
- Good interpersonal and communication skills to achieve excellent relationships with Team Members, tenants and service providers.
- Possess initiative and a positive working attitude.
- Willing to work beyond standard operating hours, when required
- Strong verbal and written communication skills.
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