Customer Engineer

3 days ago


Kallang, Singapore Viasat, Inc. Full time

About us:
One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

What you'll do:
The Customer Engineer helps automate the administration and monitoring of a network system; conducts tests for redundancy, resilience, and failover to ensure up-time standards are met. Operates company's complex high traffic, business critical site communications and/or network-based (cloud) product systems. Responsible for system performance; supports/troubleshoots network and VSAT issues and coordinates installation of such items as routers and switches with field personnel. Conducts tests of network redundancy, resilience, and failover of network elements to ensure up-time standards are fully achieved. May be required to provide on-call service coverage with other department employees. Manages and maintains optimum platform infrastructure performance, reliability, and security using continuous integration, continuous delivery (CI/CD) tools, processes, and designs. Implements services to automate monitoring activities and provide critical information to facilitate response and resolution of performance issues and incidents. Deploys standardized and scalable software tools to ensure that systems operate without interruption at optimum performance. Troubleshoots and analyzes service disruptions to determine the root cause of issues and develop solutions for improved reliability.

The day-to-day:
Daily Activities
- Troubleshoot and repair escalations from GEM Customer Support Center
- Escalate to Global Engineering when necessary
- Work with team members across the globe on processes, documentation, etc.

What you'll need:

- Technology experience required:

- Cisco Routing and switching
- IPSec/VPN/DMVPN/GRE
- Cisco Voip/CUCM/CME
- Cisco Wireless and Wireless Lan Controller (WLC)
- Routing protocols including RIP, IGRP, EIGRP, BGP, OSPF
- SD-WAN/Riverbed
- MPLS/VRF
- Wireshark/PCAP troubleshooting tools
- Some travel may be required at times
- Ability to reproduce and test issues in a lab environment when possible
- Ability to work directly with customers to resolve issues
- Ability to recognize and prioritize urgent issues
- Ability to work in a global environment supporting and collaborating with team members

What will help you on the job:

- VSAT and RF technology, Idirect/SCPC/Newtec
- Cisco ASA Firewall
- CCNA/CCNP Enterprise



  • Kallang, Singapore Semiconductor Technologies & Instruments Pte Ltd Full time

    **Duties and **Responsibilities**: - Pre and post technical support to customer on vision - Provide technical support to customer - Provide on-site service - Evaluate and qualify new products **Requirements**: - Degree or Diploma in Electrical / Optics Engineer - Good understanding on camera / lens / optical

  • Field Engineer

    6 days ago


    Kallang, Singapore The Hacens Full time

    **Responsibilities** - Responsible for all level 1 onsite and remote technical support and onsite corrective and preventive services on all company products, including machines & systems. - Responsible for installation, configuration, troubleshooting, replacement and repairing (if any) on the company products in a field environment. - Maintain a positive...


  • Kallang, Singapore Lim Kim Hai Electric Co (S) Pte Ltd Full time $40,000 - $80,000 per year

    The Customer Service Executive plays a key role in coordinating lighting project sales and ensuring customer satisfaction. The position supports the project sales team in achieving sales, profit, and KPI targets for the designated industry sub-cluster, in line with the company's objectives. The incumbent works closely with customers, suppliers, and internal...


  • Kallang, Singapore Semiconductor Technologies & Instruments Pte Ltd Full time

    The role will involve working within a multidisciplinary team who carry out system performance test, evaluation and customer qualification. **Duties and **Responsibilities**: - Technical support of field service engineers and customers when required - Evaluating and establishing vision system performance specifications - Manage customer specific projects &...


  • Kallang, Singapore Semiconductor Technologies & Instruments Pte Ltd Full time

    The Technical Sales Engineer is responsible for supporting the sales staff in presenting technical presentations of our products as well as assisting on installations of our products in both a pre and post-sales support role **Duties and **Responsibilities**: - Provide pre - and post-sales technical support to customers - Technical support of field service...

  • Project Engineer

    2 weeks ago


    Kallang, Singapore SCHNEIDER ELECTRIC SINGAPORE PTE LTD Full time $60,000 - $120,000 per year

    In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an...

  • Sales Engineer

    3 days ago


    Kallang, Singapore GETO GLOBAL SINGAPORE PTE. LTD. Full time

    **Responsibilities**: - Explore potential customers and maintain strong relationships with existing customers. - Develop and establish sales strategies to expand market share. - Plan sales visits to customers to address their needs. - Prepare sales proposals, quotations, and respond to customer inquiries. - Conduct engaging technical presentations to...


  • Kallang, Singapore Otis Full time

    Date Posted: 2025-06-01 Country: Singapore Location: 8 Kallang Avenue #07-01/09 Aperia Tower 1, Singapore At Otis, it’s our people that make us different. Come and join OTIS today and be part of the Forbes 2024 World's Best Employers! Join the Otis family where collaboration, innovation, and empowerment help each individual and the company reach new...

  • Marine Engineer

    2 days ago


    Kallang, Singapore c562ba2d-3b6b-4abe-9600-7c40455296de Full time $60,000 - $120,000 per year

    Singapore is the Headquarter for Asia Pacific providing installations, support, services and spare parts into the region and to our Partners and Customers.To fill the position as Marine Service Engineer at Schaller Automation, you would be enthusiastic about carrying out multiple tasks such as in-situ service, repair, overhauling tasks on board vessels or at...

  • Service Engineer

    4 days ago


    Kallang, Singapore QUESS SINGAPORE Full time $60,000 - $120,000 per year

    We are seeking a motivated and customer-focused Service Engineer to join our team. In this role, you will be responsible for maintaining and servicing security systems in alignment with industry standards, ensuring optimal system performance, minimal downtime, and exceptional customer satisfaction.Permanent Position : Service EngineerSalary : Attractive...