Service Engineer

5 days ago

Kallang, Singapore QUESS SINGAPORE Full time

We are seeking a motivated and customer-focused Service Engineer to join our team. In this role, you will be responsible for maintaining and servicing security systems in alignment with industry standards, ensuring optimal system performance, minimal downtime, and exceptional customer satisfaction.

  • Permanent Position : Service Engineer
  • Salary : Attractive Remuneration + Transport Allowance + Mobile reimbursement + VB (Up to 3 months)
  • Location : Kallang
  • Working Hours : Office Hours

Key Responsibilities:

  • Collaborate with customer service representatives to promptly resolve customers' security system issues.
  • Provide comprehensive support and maintenance services, including preventive maintenance, troubleshooting, system upgrades, expansions, alterations, and training.
  • Build and maintain long-term relationships with customers to ensure satisfaction.
  • Renew and manage maintenance contracts as needed.
  • Deliver high-quality service by adhering to industry standards and ensuring prompt responses to service requests within the region.
  • Troubleshoot and resolve technical issues, providing follow-up until resolution.
  • Oversee service issues transitioned from the project team after external handovers.

Requirements:

  • Diploma or higher qualification in Electronic, Computer, Automation, or Mechanical Engineering.
  • Experience in the security industry with knowledge of access control, video surveillance, and alarm systems is an advantage.
  • Proficiency in IT hardware, networks, and database systems.

Next Step:

  • Interested applicants may email your resume to with your latest updated resume
  • Only shortlisted candidates will be contacted

EA License No. – 23C2060 |EA Registration No. - R2092390

This is in partnership with the Employment and Employability Institute Pte Ltd ("e2i").

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore's PDPA and e2i's PDPA.

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