Operations Analyst, Singapore

3 days ago

Singapore Moody's Investors Service Full time

**Key Responsibilities**:

- New and Renewal Contract management and administration (preparation, execution and record retention)
- Review contracts, validate CRM data, and ensure compliance with internal policies and standard methodologies.
- Provide administrative support including processing sales orders, handling subsequent changes/adjustments, reporting on product usage and contract signature/stamping.
- Process sales orders for a dedicated team of Operations Analysts. Handle subsequent changes or adjustments requested. Exercise judgment throughout the process and raise potential issues as vital to align with SOX controls.
- Run fulfillment for web-based products with attention to timeliness and accuracy following license parameters. Permission/de-permission end users, process user changes, and provide a high level of customer support to confirm access or resolve basic access issues.
- Provide Operations Analysts and/or Sales team members with user lists, usage analysis, account information, monitor trials and provide other reports as needed.
- Resolve internal and external client issues or inquiries related to invoicing, collections, permissions, sales credit and recognition. Coordinate with Legal, Finance, Collections, Sales Administration and Client Services in global offices as needed to ensure client queries are resolved completely and promptly.
- Work on initiatives focused on improving data quality and driving greater efficiency, transparency, or accuracy as assigned manager.
- Maintain accurate data in database throughout the sales cycle, ensuring consistency and accuracy in managing trials, clients and prospects. Assist with maintenance of the forecasted sales data.
- Provide dedicated customer care through successful follow up with invoice changes/problems, permission problems, product queries, and maintenance of contact details.
- Ad-hoc administrative or contract support as requested.
- Bachelor’s degree
- 2-3 years of experience within finance, accounting or legal (paralegal) preferred
- Proficiency with Microsoft Word and Excel is required, and familiarity with Microsoft Access or databases, preferred.
- Strong organizational skills, attention to detail and the ability to handle multiple projects with tight deadlines.
- Fluency in both English and Chinese, preferred

KYC OU

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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