Singapore Payroll Sme

The Payroll SME is a key operational payroll expert position in the country of responsibility, based in the delivery team, ensuring the Strada Pay workbook is compliant with the country’s regulatory standards, that Strada Pay is a productive solution, and that Strada Pay constitutes a competitive offering for the country of responsibility.

This SME closely collaborates with their colleagues in Operations, Products, the Global Implementation Practice, (Pre)Sales and Account Management. When Strada Pay is fully matured in a country, and the focus moves to maintenance and continuous improvement of the payroll engine, the Country Champion will also assume responsibility for operational delivery of a portfolio of Clients in the country.

**Key Responsibilities**:

- Subject Matter Leader in a country for payroll compliance, legislation and local regulations. Acting as the key reference point for teams internally on standard payroll service, business process, Strada Pay technology, and compliance matters. This will include pro-actively scanning the market for upcoming changes to legislation and tax laws in their country through the Risk & Compliance team, the Global Payroll Association, memberships of local payroll associations, professional literature subscriptions, external advisors, and other sources as required.
- Ensure cross-platform compliance and regulatory standards are met. Ensure the Strada Pay workbook is certified compliant, first when the business requirements are defined, then at “general availability” and, finally have Strada Pay periodically audited by an external party, and (re)certified compliant.
- Working closely with the Products configuration team to guide their development roadmap, including collaborating to keep Strada Pay country workbooks updated for new legislative country requirements; prioritize improvements that make Strada Pay more productive / eliminate manual workarounds; prioritize improvements that make Strada Pay a more competitive / attractive solution in their country of responsibility.
- Review and analyze current payroll procedures and checklists, to recommend changes leading to best-practice solutions and avoid manual workarounds to the extent possible and prioritize new functionality / fixes to the Strada Pay country workbook, to ensure the productivity of Strada Pay continuously improves.
- Work closely with colleagues in (pre)sales and account management, to understand what the local market requires to make Strada Pay a competitive and attractive market offering, accelerating Strada’s growth. Define BRD’s for these (non)functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap. Evolve Strada Pay’s competitive market offering in terms of functionality, cost effectiveness and user experience.
- Responsible for driving continuous improvement to Strada Pay in the country, methodology for delivering continuous payroll services, and templates / standards.
- Support solutioning of / act as gatekeeper or “design authority” with respect to Client customization requests. The Strada Pay Country Champion supports implementation teams, and later commercial and operational delivery teams, in keeping clients as close to standards as possible.
- Client customization requests are first vetted by the Strada Pay Country Champion, rejected or approved following consultation with the requestor (GIP, OPS, CSL, AD) and the products configuration team. When no alignment is reached, a case is escalated to the Strada Pay Steering Committee.
- Work closely with colleagues in operations to understand what improvements to productivity, cost of delivery, ease of use, and user experience are possible and needed. Define BRD’s for these (non)functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap.
- Train “Floor Walkers” in the operations teams: Strada Pay super-users that support / coach colleagues and ensure Strada Pay functionality is fully utilized by all delivery teams and best practices applied. Floor Walkers are a source for Strada Pay improvements ideas, which are captured, prioritized and managed by the Country Champion.
- Support Floor Walkers to train payroll managers, specialists, and associates, to ensure Strada Pay functionality is utilized to its fullest extent and where required, auxiliary services delivered to augment Strada Pay functionality.
- Participate as required in the Strada Pay Steering Committee meetings to help prioritize the Strada Pay development roadmaps.

Depending on the country’s / region’s maturity of Strada Pay solution may also:

- Take responsibility for managing delivery of payroll services and operational requirements for a portfolio of Clients.
- Own overall payroll service performance in terms of timeliness, first and final payroll accuracy, compliance and predictability, cost o