Social Media Relations Executive

3 years exp

**Roles & Responsibilities**

**Why Join Us?**

You’ll love this role if you get your kicks by helping others. We’re looking a Social Media Relations Executive who loves solving problems and creating long term customer relationships. This is a great opportunity if you care deeply, genuinely and passionately about customer support and about the role it plays in making a customer-centric team successful.

**What will your typical day look like?**
- Point of contact for customers who channelled their feedback via means of Facebook, Twitter, and any other (social) media related channel/platform.
- Provide a consistent and appropriate voice for the company in the social media sphere in a timely manner.
- Maintain awareness of customer needs through regular contact and by taking actions that are tailored to the customers’ requirements.
- Co-ordinate with the relevant stakeholders to investigate and respond to customers in a timely manner.
- Provide effective service recovery in addressing customer’s needs by ensuring compliance to service recovery procedures and minimizing costs through corrective actions.
- Develop strong business relationships with all stakeholders to ensure the appropriate delivery and communication of processes improvement.
- Be the voice of the customers. Suggest improvements and seek opportunities for innovation in customer service standards, policies and procedures for the company or department.
- Keep abreast of developments and changes in products, services, policies and procedures by reading pertinent journals, attending briefing/meetings and courses.

**Is this you?**
- A Diploma in any discipline with credit in English with at least 3 years relevant working experience in fast paced environment and service industry. Preferably with 1-2 years of experience working in Social Media environment
- Possess strong customer service orientation and proven excellent customer service skills
- Demonstrate ability to interpret customer needs correctly
- Possess a good work attitude and must be meticulous, organized, reliable and able to handle work pressure well
- Independent and able to work under mínimal supervision.
- OK to work on shifts

**_
We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated._**

The SingTel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.

Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital Lfe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.

Headquartered in Singapore, SingTel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.

SingTel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.