Associate, Customer Care
4 days ago
**PURPOSE**
***:
**ROLES &**
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**RESPONSIBILITIES**
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- Identify improvements and propose recommendations to address operational challenges
- Record and manage Customer Care issues and Lost & Found reports in the CRM system according to the established criteria and guidelines
- Maintain secure custody of found property
- Update and maintain notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
- Assist customers on facility bookings, programme registrations and handle over-the-counter payment collections
- Perform daily settlements and financial reconciliations for revenue submissions
- Ad-hoc duties and projects as assigned
- Opportunities to work across the various venues of Singapore Sports Hub
**REQUIREMENTS**
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- Minimum GCE ‘O’ Levels
- Pleasant personality and passion for service excellence
- Must be able to work on weekends, Public Holidays or afternoon shifts (between 1300hrs to 2230hrs) on weekdays
- Able to commit to one of the following tiers for a period of 1 year and above:
a. 12-hour work week
b. 20-hour work week
c. 28-hour work week
- Excellent communication and interpersonal skills
- Proactive, self-motivated and keen learner
- A team player with excellent listening and problem-solving skills
- Able to work in a fast-paced environment and comfortable with ambiguity
- Proficient in MS Excel, Word, PowerPoint and Outlook
- Prior customer care experience preferred
- Prior experience in Point-Of-Sales system and cash handling
**APPLICATION**
***:
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