Senior Manager/ Executive Manager

3 days ago

Choa Chu Kang, Singapore NEA National Environment Agency Full time

[What the role is]

Working in the Memorial Facilities and Planning Division within the Public Health Services and Capabilities Group, you will assist the section to provide after-death care services at government cemetery and crematorium office.

**[What you will be working on]**

You will be responsible for the following:

- Lead, plan and oversee exhumation programme
- Lead a team to carry out preparatory works, such as ground survey, verify documents, plot layout plan and clean up burial records of the affected graves prior to physical exhumation
- Manage registered exhumation and niche contractors and other parties involved in exhumation related projects
- Oversee cremation operations, together with the maintenance and overhaul of cremators
- Ensure compliance to the SOP for pulverisation operations and maintenance of equipment
- Lead and coordinate with external agencies in other operational work (Qing Ming operations, 7th month and other festivals operations, etc.) at the CCK Cemetery Complex
- Attend to public feedback and enquiries, including handling difficult customers and putting up recommendations to challenging cases
- Track and monitor ground situations, including statistics collation and reports preparation
- Develop and review work process, and put in place systems to ensure efficient operations with no errors
- Perform other duties assigned by supervisor

**[What we are looking for]**
- Experience in leading and managing a team of at least 10 officers on operations and contract management
- Good problem-solving, writing and communication skills
- Mature, independent, responsible, and resourceful
- Good team player with excellent communication, interpersonal and investigation skills.
- Have physical stamina to carry out site checks, and withstand exposure to weather conditions
- Preferably possesses Class 2 or 3 license
- Able and willing to work on weekends and public holidays, and to work in after-death environment.

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

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