Service Quality Manager

1 week ago


Southern Islands, Singapore ONE°15 Marina Club Full time

**Responsibilities**:

- Develop and review the Service Standard Operating Procedure of the Club.
- Carry out SOP training with departments.
- Creating new initiatives and developing a service quality improvement roadmap.
- Executing service audits and assessments for all departments.
- Plan and conduct service training for staff to improve service quality as needed.
- Conduct daily walk-throughs, and submit the service, and club audit report daily.
- Create grooming standards and carry out training for staff.
- Conduct grooming checks daily and address any findings to HODs.
- Oversee landscape and pest control to ensure club building and marina outlook are presentable.
- Implement quality-related projects and programs.
- Check, investigate, and resolve complaints and create opportunities for compliments to enhance and improve guests’ experience.
- Ensure call quality standards are achieved by adopting best practices in customer service.
- Implement Care programs that allow the continuous improvement of processes.
- Responsible for the guest satisfaction program - Review Pro
- Support HR with monthly newsletter articles

**Requirements**:

- At least 5 years’ experience in related field
- Possess good degree in any discipline
- Should possess strong analytical and interpersonal qualities
- Excellent verbal and written communication skills
- Self-motivated, resourceful and proactive
- Positive at all time and willing to follow the Club’s vision
- Updated resume
- Reasons for Leaving (Past & Present Employment)
- Notice Period
- Date of Availability


  • Service Captain

    2 weeks ago


    Southern Islands, Singapore The Lo & Behold Group Full time

    Tanjong Beach Club was conceived to celebrate our tropical weather and foster a local beach culture. The restaurant, bar, club and retail space sits on Singapore’s best strip of sand in Sentosa, providing an urban getaway where beach-goers retreat to savour coastal cuisine and artisanal cocktails while lounging on daybeds by the pool or relaxing indoors....

  • Barista/service

    2 weeks ago


    Southern Islands, Singapore LE FAUBOURG PTE. LTD. Full time

    French restaurant located at SENTOSA is looking for Permanent part-time for Kitchen Assistant. Job Qualifications: Have a good and high standard in health, safety and hygiene; Able to perform shift duties, weekends & public holidays; Job Responsibilities: Maintain cleanliness of premise and equipment Prepare food and beverages by following prescribed...

  • Project Manager

    1 week ago


    Southern Islands, Singapore CAMP CHALLENGE PTE LTD Full time

    **Basic Function** - Achieving individual as well as the Company’s overall revenue target **Duties and Responsibilities** - Developing and building strong client relationships - Expanding and managing clientele data via the CRM software - Identifying Client’s needs, writing proposals, quotations and making presentations - Effective planning of logistics...

  • Project Manager

    5 days ago


    Southern Islands, Singapore CAMP CHALLENGE PTE LTD Full time

    **Basic Function** - Achieving individual as well as the Company’s overall revenue target **Duties and Responsibilities** - Developing and building strong client relationships - Expanding and managing clientele data via the CRM software - Identifying Client’s needs, writing proposals, quotations and making presentations - Effective planning of logistics...

  • Operations Manager

    2 weeks ago


    Southern Islands, Singapore Kids Edutainment Pte Ltd- KidZania Singapore Full time

    **Job scope** - Provide strategic direction and leadership to the operational teams, ensuring adherence to KidZania's operational standards and guidelines. - Guarantee the delivery of exceptional guest experience through continuous improvement initiatives, staff training, and service excellence programs. - Collaborate with various departments, including...

  • Guest Services Agent

    2 weeks ago


    Southern Islands, Singapore SILOSO BEACH RESORT Full time

    To greet guests at the Front Desk and ensure they are efficiently check-in or out. - To successfully complete all administrative functions of Front Desk such as guest registration, report generation, guest billing and check-out procedures. - Must have good knowledge about guest rooms, locations, amenities, features and all other services offered by the...


  • Southern Islands, Singapore Merlin Entertainments Singapore Pte. Ltd Full time

    Company Merlin Entertainments Singapore Pte. Ltd - merlinentertainments.biz Designation Guest Services Host Intern Date Listed 21 Nov 2024 Job Type Entry Level / Junior Executive - Intern/TS Job Period Flexible Start - Flexible End Profession Entertainment Industry Arts / Entertainment / Recreation Location Name 40 Imbiah Rd, Singapore...


  • Southern Islands, Singapore The Lo & Behold Group Full time

    Tanjong Beach Club was conceived to celebrate our tropical weather and foster a local beach culture. The restaurant, bar, club and retail space sits on Singapore’s best strip of sand in Sentosa, providing an urban getaway where beach-goers retreat to savour coastal cuisine and artisanal cocktails while lounging on daybeds by the pool or relaxing indoors....

  • Asst / Cafe Manager

    5 days ago


    Southern Islands, Singapore 1-GROUP Full time

    **Responsibilities**: - To lead and motivate your operational team and peers. - To research and develop, improve on and provide F&B services according to procedures and standards established. - To be knowledgeable and keep up to date on all café service techniques, happenings, interests and norms. - To be familiar with the F&B menu items. In this respect,...

  • Dining Manager

    2 weeks ago


    Southern Islands, Singapore 1-GROUP Full time

    Responsible for the day-to-day operations and administration of the Japanese restaurant. - To provide and ensure operating standards are according to procedures and standards established by the F&B Department. - Daily roll-call with the service team to drive operations effectiveness, cleanliness of the restaurant, accurate food order taking, servicing the...