Burial Executive

**About us**:_Muslimin Trust Fund Association (MTFA) is a rapidly growing nonprofit organisation dedicated to serving the _underprivilege community in Singapore. Established with the aim of providing financial assistance and support to those in need, MTFA focuses on various areas such as education, healthcare, welfare, and social services. As our organisation continues to expand, we are committed to making a positive impact in the lives of those we serve.**Role Overview**:The Burial Executive at Ihsan Casket is responsible for arranging and conducting funeral and tahlil recitations with utmost professionalism and care, in alignment with company policies. They ensure client families are well-informed about available services and facilitate the smooth delivery of chosen services. The coordinator handles contracts, legal documents, and payment collection, adhering to company guidelines. There will be additional incentives for this role.

**Responsibilities**
- Arranges and conduct funeral and tahlil recitations in a professional, organized, and caring manner consistent with company policies and procedures
- Ensures client families are informed of the services available and ensures the delivery of selected services
- Handles contracts, legal documents, and collection of payments in accordance with company policies
- Arranges for the collection, cleansing, shrouding, and burial of all unclaimed surgical remains and fetuses
- Arranges for the collection, cleansing, shrouding, and burial of umbilical cords and placentas
- Arranges for the collection, cleansing, shrouding, prayer, and burial of stillborn babies
- Confirms authorization to proceed with the service arrangements
- Cares for the deceased in a respectful manner while performing a variety of tasks which may include: collection and transfers including the lifting of deceased bodies; washing and shrouding of bodies (of the same gender); lowering the shrouded bodies into the grave; reading the _talqin _; assisting with other related burial matters
- Handles aftercare including delivery of documentation and assessment of customer service satisfaction through client surveys
- Ensures adherence to all professional, state, and religious licensing authorities, regulations, and rules applicable to the provision of funeral services
- Prepares and accurately completes documentation related to services, funerals, vehicle and equipment maintenance
- Conducts both virtual and in-person burial management courses based on Syariah teachings
- Handles & manages 24hrs hotline numbers Ihsan Casket.
- Drive and maintain Ihsan Casket’s van in a clean condition and send it for regular inspections.
- Manages Ihsan Casket’s petty cash utilization and coordinates with Burial Executive (Admin & Publicity) for proper documentation and top-ups.
- Regularly updates the Executive Director and Burial Committee on the unit’s assignments, performance, and customer feedback.
- Upholds and retains adab, akhlaq, and heritage.
- Manages publicity and marketing strategies for Ihsan Casket.
- Grows market share through active engagement with the community, religious and other organizations
- Promotes and maintains a safe and healthy work environment
- Any other duties as assigned by Executive Director and Burial Committee
- A minimum diploma/degree in Islamic studies and a second diploma/degree in admin/marketing/ business are preferred.
- Well-versed in all Syariah (Islamic) aspects of funeral management
- Knowledge of computers and some software including MS Office Suite required
- High level of compassion and integrity
- Good communication skills
- Problem-solving skills
- Ability to multi-task and set priorities
- Ability to work weekends and evenings
- Ability to work overtime
- Detail-oriented
- Possess 3/3A Driving License
- At Muslimin Trust Fund Association, we are dedicated to providing compassionate and dignified burial services to those in need. As a Burial Executive, you will play a crucial role in supporting our mission and ensuring the smooth operation of our services. Join us in making a difference in the lives of families during difficult times._