IT Field Service Tech

2 weeks ago

Singapore Micron Full time

**Our vision is to transform how the world uses information to enrich life for all.**

Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.

JR62931 IT Field Service Tech

As a Field Service Technician at Micron Technology, you will successfully classify customer-reported problems through the accurate use of sub-resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and monitor recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems.

**Responsibilities**:
1. Meet timelines according to priority
Priority 1 - contact customer immediately, begin working on problem as soon as possible.
Priority 2 - contact customer within 1 hour, begin working on problem within 2 hours.
Priority 3 - contact customer within 12 hours, begin working on problem within 24 hours.
2. Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
3. Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library. Read technical articles and entries about common fixes/bugs to stay current.
4. Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
6. Troubleshoot software and hardware failures, and identify network problems when they relate to PCs.
7. Provide high-level customer service.

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.

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