Patient Service Associates Supervisor #yz

6 days ago


Singapore TALENTS@WORK PTE. LTD. Full time

**Looking for Patients Service Associates Supervisor**

**Located in Orchard Area**

**Career Progression**

**Expanding Organisation in the Healthcare Industry
**The Challenges**:

- Guiding and mentoring the Associates to enhance team’s overall performance
- Developing and improving workflow processes to achieve overall goals and objectives (Improvement projects)
- Identifying and implementing new techniques to improve customer service (Service Excellence)
- Using data analytics to analyse improvements that can be done to the department and present them to the Manager (Analysing business challenges, data-driven approach)
- Recommending suitable treatments to patients according to their needs

**What it Takes**:

- Diploma (Any Discipline)
- Min. 3 years of experience in Supervisory position in Customer Service (Service Industry)
- Proven track record of analytical skills and strategies implementation
- Good interpersonal skills to liaise with stakeholders of various levels
- Ability to analyse data and a good understanding of support metrics
- Strong language skills (Written and Spoken)
- Able to converse fluently with Chinese Speaking Patients

Melodie (R22104898)



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