HR Business Partner

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

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In Singapore, FWD aims to change the way people feel about insurance by leveraging technology to deliver products and services that are relevant, easy to understand and always convenient for our customers. To this end, we have a direct-to-consumer (DTC) platform that allows customers to buy their preferred life and general insurance products directly from our website; as well as a network of preferred Financial Advisory (FA) firms for customers who want to speak with an advisor before committing to an insurance plan. Whatever their preference, we believe insurance should be simple, reliable and convenient.

If you are looking for a career where you can create a real impact and celebrate living, we invite you to join us on our exciting journey.

PURPOSE

The HR Business Partner (HRBP) will be responsible for aligning business objectives with employees and management to designated business units. The position serves as a consultant to the business on all human resource-related issues.

KEY ACCOUNTAIBILITIES
- Supports business in various HR initiatives, for example, performance management process, talent management and employee development.
- Provides guidance and input on workforce planning, business unit restructures, and succession planning, ensuring that core HR processes are applied appropriately and in a legally compliant manner.
- Maintains an in-depth knowledge of the legal requirements, internal and external, related to the day-to-day HR management of employees within the business, reducing legal risks, guaranteeing regulatory compliance while enabling employee satisfaction and retention.
- Maintains relationships across the business by conducting regular meetings with various departments to build and develop trusted relationships.
- Works collaboratively with departmental heads throughout the business, assisting them in understanding compensation and rewards programs, training and development programs, while ensuring of proper management and communication practices.
- Analyses trends and metrics to develop and enhance solutions, processes, and programs that address current problems and to avoid future ones.
- Manages all benefits in particular medical plan and flex benefits including renewals and responding to queries.
- Sources training as required (especially government-funded) and captures participation data and all training related expenses. Manages government-funded training including sourcing and claiming re-imbursements. Running sessions with employees on HR topics as required.
- Run the new joiner Orientation every quarter.
- Manages the internship and Digital Graduate program including some recruitment, liaison with universities and rotations for graduates.
- Helps to drive key HR initiatives and projects including working with Group Office HR to roll out projects eg. Wellbeing, Diversity, Engagement, Recognition Program, Talent Review
- Talent Acquisition: ensure timely hires for roles within the organisation and involvement in workforce planning.
- Perform onboarding and offboarding tasks including process enhancement and simplification to increase efficiency and productivity with the use of possible automation.
- Develop and review operational policies and procedures to ensure alignment with business and regulatory requirements.
- Assist the HR Operations team in busy periods.

QUALIFICATIONS / EXPERIENCE
- Bachelor degree e.g. HR
- Minimum 8 years of experience in business partnering
- In-depth knowledge of all Ministry of Manpower regulations

KNOWLEDGE, SKILLS & ABILITY
- Proficient in HRIS especially WorkDay
- Proficient in Excel and using it to analyse HR data
- Digitally savvy esp with video conferencing tools and techniques
- Team player who is highly collaborative
- Passionate HR practitioner who is strong in driving results and focusing on structure and processes
- An independent, self-confident, self-motivated personality
- A self-driven individual who enjoys working in a fast pace environment independently and can maintain high attention to detail
- Strong communication skills, including writing, to interact at all levels
- Able to resolve and manage projects under tight timelines