Global Care Officer
2 weeks ago
**Purpose/JD of the Job**
- Greet and assist visitors, students, and parents with a friendly and professional demeanor.
- Communication Management
- Maintain clear and effective communication with parents and students, ensuring they are informed about school events, policies, and updates.
- Manage and update the school’s customer service database, ensuring all interactions are
logged and followed up as necessary.
- Issue Resolution
- Address and resolve concerns or complaints in a timely and empathetic manner.
- Attend to and resolve complex issues by liaising with the appropriate department or personnel.
- Administrative Duties
- Manage queries on helpdesk and assist to resolve tickets directed to Customer Success.
- Support administrative tasks such as data entry, filing, and maintaining accurate student records.
- Feedback and Improvement
- Collect and analyze feedback from students and parents to identify areas for improvement in customer service.
- Participate in training and development programs to enhance customer care skills and knowledge.
- Calendarized engagement with parents to proactively address concerns and work on improvementactionable basis to reduce student attrition.
Working Days: 5.5 days per week
Location: Onsite
**Benefits**
- 21 days Annual Leaves per year
- 5 days Emergency leaves per year
- Child Subsidy Scheme: Employee discount - tuition & transport fee for kids studying in GIIS or any of its entities (based on school policy)
- Transport Facility provided across Singapore
**Job Types**: Full-time, Permanent
Pay: $3,000.00 - $4,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Professional development
**Education**:
- Local Polytechnic Diploma (preferred)
**Experience**:
- Customer service: 2 years (preferred)
Work Location: In person
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