Home-based Reservation Executive
1 week ago
**Employment Type**:Full-Time (Remote after training)
**Salary Range**:
- Basic up to $1,600
- Incentives/Commission for each confirmed reservation that turns upKPI Incentives based on outlet performance (up to 5 outlets)
We are looking for a friendly and service-oriented **Home-Based Reservations Executive**to manage inbound enquiries and reservations for our F&B and entertainment outlets. This role is ideal for someone who is self-motivated, well-spoken and enjoys engaging with customers.
**Key Responsibilities**
- Handle calls and messages from the company’s hotline and digital platforms
- Promote and secure reservations by engaging with potential and regular customers
- Share and upsell ongoing promotional campaigns, especially to VIP and loyal patrons
- Undergo a 3-week training program at the outlets (3 hours/day), after which the role transitions to home-based work
**Experience & Qualification Requirements**
- Prior experience in customer service, call centre, or reservations handling
- Excellent communication skills in English and/or Mandarin (spoken and written)
- Confident and proactive when interacting with customers over the phone and messaging platforms
- Able to work independently with strong follow-through and a results-driven mindset
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