Reservation Executive
2 weeks ago
Job Purpose:
The role will efficiently handle guest and customer inquiries while maximizing revenue opportunities by managing reservations effectively.
Day to Day Responsibilities:
- Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
- Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
- Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
- Deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations.
- Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality.
- Handle incoming calls and reservations inquiries with professionalism and a friendly demeanor.
- Process reservations efficiently and accurately using our reservation system.
- Upsell and promote hotel packages and amenities to maximize guest experience.
- Respond to guest inquiries via phone and email in a timely and courteous manner.
- Maintain accurate records of reservations and guest information.
Responsibilities:
- At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting (not mandatory).
- Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
- Excellent communication and interpersonal skills.
- Basic computer skills, with prior experience in Opera software preferred.
- Customer-focused with a positive attitude and a welcoming demeanour
- Ability to perform well under pressure.
- High energy level with a positive outlook.
- A willingness to go above and beyond to meet guest expectations.
- A genuine passion for customer service and hospitality.
Job Types: Full-time, Permanent
Pay: $2, $2,700.00 per month
Benefits:
- Food provided
- Health insurance
Work Location: In person
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