Reservation Executive

6 days ago


Singapore Sunset Mett Sing Pte Ltd Full time $27,000 - $33,000 per year

Job Purpose:

The role will efficiently handle guest and customer inquiries while maximizing revenue opportunities by managing reservations effectively.

Day to Day Responsibilities:

  • Handle room reservations promptly and accurately through various channels, including phone, email, and online booking systems.
  • Maintain accurate and up-to-date records of all reservations, including guest preferences and special requests.
  • Manage group bookings, special requests, and VIP reservations, ensuring personalized service and attention to detail.
  • Deliver excellent customer service while ensuring productivity, efficiency, and accuracy in booking and handling reservations.
  • Assist with revenue management efforts by ensuring proper room allocation, monitoring occupancy levels, and suggesting adjustments to room rates based on demand and seasonality.
  • Handle incoming calls and reservations inquiries with professionalism and a friendly demeanor.
  • Process reservations efficiently and accurately using our reservation system.
  • Upsell and promote hotel packages and amenities to maximize guest experience.
  • Respond to guest inquiries via phone and email in a timely and courteous manner.
  • Maintain accurate records of reservations and guest information.

Responsibilities:

  • At least 1-2 years of experience in a similar role within the hospitality industry, preferably in a luxury hotel setting (not mandatory).
  • Proficiency in English, including a strong understanding of grammar, composition, and vocabulary.
  • Excellent communication and interpersonal skills.
  • Basic computer skills, with prior experience in Opera software preferred.
  • Customer-focused with a positive attitude and a welcoming demeanour
  • Ability to perform well under pressure.
  • High energy level with a positive outlook.
  • A willingness to go above and beyond to meet guest expectations.
  • A genuine passion for customer service and hospitality.

Job Types: Full-time, Permanent

Pay: $2, $2,700.00 per month

Benefits:

  • Food provided
  • Health insurance

Work Location: In person


  • Reserving Analyst

    5 days ago


    Singapore SPEARING EXECUTIVE SEARCH PTE. LTD. Full time

    Our client is seeking a noteworthy Property & Casualty part-qualified actuary to support the CFO team as for the P&C business. Based out of our regional hub in Singapore, this role reports to the Regional Head of Reserving, and will support both Group and local reporting for various branches across Asia, with a short-term focus on IFRS17...


  • Singapore SENTOSA BEACH RESORT PTE LTD Full time

    **Shangri-La Rasa Sentosa, Singapore** We are looking for a **Reservation Executive**to join our team! As a **Reservation Executive**, we rely on you to: - Provide the highest level of service to promote customer satisfaction and retention while optimizing booking opportunities - Assist to maintain effective booking processes and follow through guest...


  • Singapore MERCURE SINGAPORE BUGIS Full time

    **Duties and Responsibilities** - Reporting directly to the Assistant Reservations Manager, the Reservations Executive is directly responsible for handling telephone enquiries, accepting reservations, and inputting the information into the computer system. - Work closely with all Front Office and Sales colleagues, providing lead advice and constant...


  • Singapore Pan Pacific Hotels and Resorts Full time

    The Reservation Executive provides support by performing reservation duties such as: Managing and controlling the Apartments Inventory Optimizing the Apartments availability to yield maximum revenue Creation of reservation / extension of stay in HIS Preparing the Confirmation Letter / Letter of Offer / Extensions to the various departments. Primary...


  • Singapore SHANGRI-LA HOTEL LIMITED Full time

    Reservations Executive is responsible in providing the most efficient and courteous hotel reservations service, to excel in service delivery, optimize booking opportunities to achieve the highest possible occupancy levels for the purpose of maximizing room revenues & profit. And promote customer retention and loyalty.


  • Singapore RAFFLES SENTOSA SINGAPORE Full time

    **JOB SUMMARY**: The Reservation Executive is responsible for handling reservations, ensuring an excellent experience for guests before they arrive at the hotel. This includes managing booking systems, processing requests, providing information, and ensuring all guest needs are met. You will be a key point of contact for guests making reservations, and work...


  • Singapore Park Regis Singapore Full time

    Reporting to Front Revenue & Reservations Manager, the incumbent will be responsible to: - Handle inquiries and obtain correct information regarding details of reservation - Answer, confirm and process reservation requests. To ensure all information pertaining to reservations are properly taken and entered into system - Assist reservation department with...


  • Singapore BIDEFORD HOUSE PTE. LTD. Full time

    COMO Metropolitan Singapore is located in the heart of Singapore on Bideford Road. It is part of COMO Orchard, COMO Group’s newest immersive experience building which is the most complete iteration yet of the vision that brings together COMO Group’s hospitality, fashion, wellness and cuisine into one inspiring location. COMO Metropolitan Singapore’s...


  • Singapore Hotel Grand Pacific Full time

    Handling of reservations requests and enquiries from all market segments - Good knowledge of PMS and channel distribution tools - Manage reservations and ensure all reservations are keyed in promptly and accurately - To assist the Revenue Manager in management of room inventory and yield - To assist the Revenue Manager with channel distribution - To assist...


  • Central Singapore HMLET CENTRAL PTE. LTD. Full time

    **Location** - Singapore, Central Singapore**Job Type** - Full Time**Salary** - $3,000 - $3,500 Per Month**Date Posted** - 1 day agoAdditional Details **Job ID** - 117114**Job Views** - 1Roles & Responsibilities **About the job** Hmlet is the leading flexible living brand in Asia, disrupting the home rental market by offering urbanities a curated, cost...