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Senior / Assistant Manager, Medical Affairs

2 weeks ago

Jurong East, Singapore Ng Teng Fong General Hospital Full time

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

This position is pivotal in managing patient feedback to enhance overall patient satisfaction and experience while providing guidance to the team on feedback management. You will also be contributing to projects aimed at driving patient satisfaction within our hospital.

**Responsibilities**
- Manage complaints to ensure effective and timely resolution
- Mentor team members on Feedback Management
- Initiate and coordinate investigation with relevant teams / departments
- Generate and present reports on complaint data, offering insights and recommendations for continuous improvement
- Manage the Feedback Dashboard
- Oversee the Knowledge Directory within Service Feedback team
- Manage ad hoc projects

**Requirements**:

- 2 to 4 years of relevant experience in customer service environment, preferably in a healthcare setting
- Excellent interpersonal and communication skills
- Possess good writing and analytical skills
- Ability to work collaboratively across all levels of stakeholders
- Ability to crystallise issues and identify root causes to facilitate effective resolution strategies
- Ability to maintain composure and clarity of thought under difficult situations
- Proficient in MS Office including Microsoft Excel

**About us**:
Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.

**Job Types**: Full-time, Permanent

Pay: From $4,000.00 per month

**Benefits**:

- Additional leave
- Employee discount
- Health insurance
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- 13th month salary
- Performance bonus

**Education**:

- Bachelor's or equivalent (preferred)

Work Location: In person