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Bank Compliance/audit Operations Analyst
2 weeks ago
Key Skills:
- Excellent written and oral communications
- Organized and methodical
- Identify and recommend process improvements
to improve efficiency and effectiveness
- Ability to derive actionable outcomes from data
Job Objectives
Operation Analyst and Service Support for Service Recovery with key focus on Resource management and
Audit/Compliance related activities.Key Responsibilities Resource management, eg, onboarding/offboarding/contract extension and headcount tracking and reporting,
including system access
Work closely with hiring/line managers to manage the on boarding and off boarding of staff
Responsible for coordinating, review and management of audit, risk and compliance tasks in Service Recovery
and TCOE, eg. ASDS, KRCSA, Internal and External audit requests
Support continuous review and improvement of Audit/Compliance and the On/Off-boarding process for greater
effectiveness and efficiency.
Other improvements and automation initiatives to improve existing process and functions.
BCM and Covid19 Management and reporting
PPM management and reporting
Temp contract tracking and reporting for contract renewal, LAN ID/PPM/Access Card extension
Monthly, ad hoc and status reporting related to the Audit/Compliance, people areas, PPM, Mandatory eLearning,
On/Off boarding and other operational activities of the Operational Support function.
Support other Operational resources managing Reporting & Analytics deliverables.
Manage and support floor logistics such as stationery, documentation destruction, sorting of mail, courier services
and approvals for division head.
Maintain seating plans for SR and TCOE occupied floors.
End to End management of Resource Details, Numbers, Budgets and Allocations for Perm, temp and Vendor
resources across SR/TCOE Departments
Ensure process documents are organized, updated and maintained on SR folders
Support with transformation initiatives when required.
Support employee engagement initiatives, eg. training and special projects/assignments
Key Requirements (Must Have)
Proficient in Microsoft Excel with VLOOKUP and running macros
About 3 - 5 years of core experience in operations work, preferably in the area of Banking and Finance.
Familiarity with vendor and invoice management processes
Proficient in using PowerPoint for creating presentations and reports
Independent, proactive and self-starter with excellent interpersonal and communication skills.
Strong analytical and good problem solving skills.
Ability to work in a fast-paced and team-oriented environment.
Strong written and oral communication skills
Organized, methodical and detailed
Able to multitask and handle multiple priorities
Able to work independently and in a team
Dedicated and hardworking with high degree of accountability and integrity
Good follow up in tracking updates from various parties for closure on a week to week basis.
Proficient in performing document updates and maintaining standard operating procedures and SharePoint
site content updates as required.
Comfortable in running reports on different platforms PPM, JIRA, QLIK & etc.
Responsible and takes pride in meeting deadlines.
Desired Skills: (Good to have)
Experience working on SharePoint Page Design and SharePoint Workflow creation
Experience creating reports using data dumps/extracts from SharePoint
Previous work experience in on boarding and off boarding
Previous work experience in audit, risk and compliance work
