Pr Senior Account Manager

**About the role**

We're looking for a Senior Account Manager or Account Director to join our thriving and forward-thinking communications agency You'll be responsible for providing operational support to the senior directors by managing a portfolio of clients, managing account teams and contributing to business development initiatives, the combination of which delivers excellent results for our clients and Grayling.

**The day to day**
- Using in depth media and digital knowledge, expertise of specific sectors and industries, creativity tools and data driven insights to deliver strategic counsel and solutions to clients and shares this knowledge with the wider team, managing and supporting their team in the delivery of their roles
- Implementing crisis management techniques and advises on potential courses of action, providing support to the senior account lead
- Advise and counsel clients on the role communications plays in an organisation's business strategy, using the appropriate methods to develop strong working relationships
- Resolve client issues and have clarity about desired outcomes, escalating as appropriate and recommending best approach to senior account lead
- Develop new business leads and assists in the negotiation process with prospective and existing clients and suppliers
- Support the senior directors in delivering the new business process, leveraging the skills and experience of the wider team
- Monitor media and industry trends and landscape for new opportunities to sell in additional Grayling products and services to clients to enhance revenue and profitability
- Assiss in creating budgets and handles the ongoing profitable management of them, ensuring a balance between client service and profitability and providing rationale to the client in order to demonstrate added value
- Assist the senior management team in developing long term client satisfaction by engaging with client service programmes
- Assist the senior team in setting KPIs and measurement metrics, using them to increase client satisfaction by addressing issues with the account team
- Develop the team and individuals using the appropriate people management techniques and company processes, resolving issues promptly and fairly and championing achievements, empowering the team achieve their full potential in a positive and supportive environment
- Connect with colleagues from across the global Grayling network, leveraging opportunities to work together for commercial benefit and to enhance professional development and learning
- Build an external network for the benefit of self and the wider business by seeking out and attending external professional networking events and identifying potential new business opportunities

**About you**
- Has sharp business and PR acumen to quickly determine short and long-term priorities for self and junior team members to ensure all client needs are met
- Experienced in managing and working on a diverse range of accounts
- Strategic, analytical thinker with the initiative to see a program through from start to finish
- Strong understanding of both traditional and digital public relations
- Digitally savvy
- Excellent grasp of clients' marketplaces, audiences and routes to market
- Incisive, creative and strategic problem solver
- Excellent written and verbal communication skills
- Highly commercially astute and decisive
- Confident networker
- Organised with ability to juggle multiple and changing priorities
- Supportive, inspiring and motivational leader
- Personal drive and passion for the industry
- Self-aware and able to adapt personal style and approach to clients and team
- Calm and authoritative in response to issues or crisis

**Get to know us**

Grayling is the UK's best-connected communications agency. With nine offices across the UK and 22 offices around the world, we create advantage for our clients through insight-led campaigns that deliver tangible results.

We are proudly part of Accordience. Accordience is an international public relations, public affairs, financial and corporate communications group - made up of Grayling, Citigate Dewe Rogerson (CDR), Red and Cirkle. Together, we have c.1,000 employees and operations in 30 countries.