Associate, Customer

**About the Role**:
**Grade Level (for internal use)**: 11
**The Team**:
This role will be part of our Customer Excellence Team that represents the heart of our Global Customer Experience operation at Commodity Insights
**Responsibilities and Impact**:
The Customer & Partner Advocacy Associate is responsible for supporting the operations and delivery of impactful engagements and programs for customers, partners, and key stakeholders.
They will have the opportunity to engage with senior executives and contribute to meaningful interactions.
Collaboration with internal teams is essential for gathering and preparing presentation materials, agendas, and supporting documentation, ensuring all content aligns with organizational messaging and objectives. Additionally, the associate will operate and troubleshoot audiovisual equipment and technology to guarantee smooth presentations and interactions, including setup for virtual meetings.
To enhance program effectiveness, the associate will collect participant feedback following each event, assess the outcomes, and identify areas for improvement. This role also involves compiling reports and metrics for evaluation by the Head of Customer & Partner Advocacy. Administrative duties include maintaining the calendar, scheduling appointments, processing invoices, and managing inventory of materials.
The associate will stay informed about industry trends and best practices related to advocacy and engagement, contributing ideas for continuous improvement to enhance the overall event and program experiences.
**What We’re Looking For**:
**Basic Required Qualifications**:
A minimum of three years of experience in customer-facing roles, showcasing a proven track record in client engagement and relationship management.
Exceptional communication and interpersonal skills, with the ability to effectively engage with senior stakeholders and external customers, fostering collaboration and trust.
Relevant experience in Professional Services, Marketing, or Events is highly desirable.
Ability to thrive in a fast-paced, dynamic environment, demonstrating agility and resilience in navigating ambiguity and shifting priorities.
Detail-oriented with strong analytical and problem-solving capabilities, able to develop data-driven insights that inform strategic initiatives and enhance customer experiences.
Proficiency in project management, ensuring effective execution of initiatives.
About S&P Global Commodity Insights
At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value.
We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping.
S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today.
What’s In It For You?
**Our Purpose**:
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.
Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.
**Our People**:
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.
**Our Values**:
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

**Benefits**:
We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global.
**Our benefits include**:
**Health & Wellness**: Health care coverage designed for the mind and body.
**Flexible Downtime**: Generous time off helps ke