Senior Claims Specialist, Marine

Senior Claims Specialist - Marine & Specialty
Singapore - Hybrid working mode

In this role, you will have the opportunity to actively handle claims on marine (cargo / hull / liability), jeweler’s block and fine art, as both a lead and following (re) insurer in order to provide a prompt, fair and efficient service to clients and meet corporate claims objectives and targets. Claims are multi-jurisdictional with clients across the Asia region and with claims occurring around the world.

DISCOVER your opportunity
- What will your essential responsibilities include?
- Client servicing, liaison with underwriters and reporting to management.
- Manage the adjustment of reinsurance and insurance claims up to given handling and settlement
- authority.
- Negotiate and liaise with insureds, brokers, cedants, loss adjusters and other service providers in order
- to deliver prompt and fair claims service.
- Oversee claims administration, including but not limited to process claims advices & settlements, liaise
- with accounts department on payments, ensure that claims are entered onto system correctly and in a
- timely manner and ensure that reports are prepared correctly and given to management on time.
- Maintain and diarize tasks to ensure that claims are kept updated so that they can be dealt with
- efficiently, timely and in accordance with corporate objectives and targets.
- Ensure claims are handled in line with the claims handling procedures.
- Ensure that accurate reports / figures are provided to Underwriters for marketing and renewals
- purposes.
- Set up and maintain database to record details of service providers in line with corporate objectives and
- targets.
- Support the Underwriters in marketing efforts and risk selection and to make occasional market
- presentations to raise profile of the AXA XL Claims Team.
- Exhibits determination to grow the claims team and ability to demonstrate leadership to new members
- in the team.

You will report to Claims Practice Leader & Manager APAC Global Specialty.

SHARE your talent
We’re looking for someone who has these abilities and skills:

- Qualification: Bachelor’s degree required
- Experience: 5+ years direct (marine) claims experience, with a strong background in marine hull and good experience of marine cargo/ specialty.
- Sound knowledge of key product line(s) and regulatory environment.
- Up to date appreciation of the technical requirements of the role
- Proven ability in identifying and analysing problems, creating good solutions, deploying sound decision making skills.
- Proven track record of knowing what it takes to provide a consistently first-class customer service internally and/or externally
- Ability to build effective working relationships (internally/externally), establishing credibility amongst a wide and demanding client group
- First class report writing skills, ability to develop and present ideas and reasoned arguments clearly and concisely to various audiences
- Demonstrates excellent communication skills, a confident and articulate presenter to internal/external audiences, exercising appropriate discretion in dealing with people from all levels of the Company
- Excellent attention to detail and a meticulous eye for identifying inconsistencies or inaccuracies in data entry or data outputs
- Able to organise self (and others if applicable) including effective time management skills, completing tasks to tight deadlines. Demonstrates a ‘can do’ attitude
- Comfortable taking ownership for own work, identifying the need for action (using initiative) whilst working effectively within a team.
- Advanced knowledge of Microsoft Office programs; specifically, Excel (including ability to manage if not write macros), Outlook, Word, PowerPoint
- Desirable Knowledge and Skills
- Experience in a Financial Services environment
- Demonstrable evidence of interpreting & manipulating data clearly and accurately with the ability to
- extract & clearly articulate key points
- Displays a resilient and adaptable style, track record of remaining calm in demanding circumstances,
- adjusting comfortably to changing conditions / priorities
- The role would suit highly driven self-starters, with a strong desire to challenge and deliver.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.
How? By combining a strong and efficient capital platform, data-driven insights, leading technology,
and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is