Guest Services Executive

5 days ago

Singapore GRAND PARK CITY HALL Full time

Grand Park City Hall is a sustainable sanctuary of modern comfort that takes pride and care in what we do and find joy in giving our best to positively impact people and the planet. We believe that true hospitality begins with service delivered with love and passion.

If you share our passion for service, we invite you to join us.

Discover your passion. Discover Love at Grand Park City Hall.

**Responsibilities**:

- Ensure operational efficiency of all Front Office areas during shift and the service delivery of those areas, including but not limited to check in, check out, currency exchange, room change, audit balances, daily reports, food and beverage service according to established policies and procedures.
- Attend to all guests’ enquiries and feedback to ensure guests’ satisfaction.
- Assist all guests in a friendly, helpful and professional manner
- Attend shift briefings to ensure hotel activities and operational requirements are known.
- Ensure effective handover and takeover of shift, proper follow-up and resolution of all outstanding issues.
- Perform any other job tasks as assigned.

**Job Requirements**
- At least 1 year of working experience in any service-related field.
- Outgoing, meticulous and service-oriented.
- Knowledge of Opera system is an added advantage.

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