Client Services Agent

5 days ago

Singapore JLL Full time

JLL supports the Whole You, personally and professionally.

Client Services Agent (Hospitality Concierge)
Work Dynamics - Integrated Facilities Management

**Location**: Dhoby Ghaut
**Client**: Bank

Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.
Need to be culturally sensitive, and perform work ethically and with integrity.

Follow policies and procedures in order to complete tasks efficiently.

Ensure Greeting upon receiving of clients and show to the destined meeting room

Updated in the booking system and called the User to inform the arrival of the clients

Beverages order are taken and served to the client

**Good knowledge of the surrounding places ie**: location of the ATM, restaurant, direction to the train station

Responds to requests for information, service, and assistance in a timely manner.

Actively support an environment that supports teamwork, co-operation & performance excellence

Have excellent communication and interpersonal skills.

To participate Department briefings and team meetings.

Ensure Operations procedures are followed to ensure service standards are maintained

Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.

Pro-actively manage Client expectations ensuring that the service levels are maintained.

Good Knowledge of the Client protocol

There will be cross team training.

**Requirements**:
At least 2 years experience within the hotel/hospitality industry.

Strong and professional communication skills needed to deal with private banking clientele.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

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