Senior / Customer Service Officer
6 days ago
Do you have a knack for building relationships with customers?
Are you passionate about creating a personalised service experience?
Then we want YOU
The CSO is the ambassador and advocate of Caring brand. She is responsible for receiving, greeting, identifying queries and needs of customers, providing them with suitable resolution and total customer service. The CSO interacts positively to ensure a satisfying experience for the customers
Reporting to the Branch Manager, you will be integral to the success of Caring Skin throughout this exhilarating expansion phase. Be part of our growth
**Core Responsibilities**:
- Provide customers at the front desk with total customer service that delivers Caring Experience
- Act as an ambassador for Caring brand, projecting the brand image and culture
- Handle all customers’ requests promptly and that they are resolved to customers’ satisfaction
- Maintain a high level of customer service satisfaction by ensuring delivering of excellent customer service by the team (applicable to senior CSO)
- Build good rapport and establish good relationships with the customers to achieve a high level of customer retention and service experience
- Keep interactions with customers in a professional and positive manner, with tact and care
- Be familiar with the products and services to communicate and explain to customers confidently
- Assist in the performing of skin analysis for customers
- Follow up with clients on skin conditions, treatment progress and appointment scheduling
- Handle appointment booking and scheduling for customers efficiently and effectively
- Work positively and collaboratively as part of a team within the branch and across other functions/departments to ensure customers’ needs are fulfilled effectively
**What you can bring to the team**:
- Your customer focus and service orientation are exceptional
- Your service-oriented nature is evident
- You are resourceful and problem-solving with a solution-oriented attitude
- You are a good communicator and have good interaction skills
- Your organizational and planning skills, combined with your ability to multitask, are excellent
- Teamwork makes you a good player
**What You'll need**:
- At least Diploma/Advanced-Higher/Graduate Diploma in any field
- Good command of spoken and written English
- Passion for beauty with skin knowledge is a plus
- Must be willing to work retail hours, weekends and public holidays
**Why Caring Skin**:
At Caring Skin, we are committed to being a good company that creates great value, impacting lives with our high-quality skin care solution, and being the place of choice for customers and employees.
We believe great service starts from supporting our colleagues well. We care for one another like a family. We take pride in our work and want to continue doing good.
By joining Caring Skin, you can make a difference on the lives of others with the potential you can bring to the team, and through our holistic skincare solution.
**_You will get to enjoy: _**
- _Special incentives and rewards programs _
- _Referral Incentives _
- _AWS and Annual Performance Bonus _
- _Medical benefits _
- _Dental benefits _
- _External training and development opportunities _
- _Products and Services Benefits _
- _Progression track to Senior or Managerial position _
- _Convenient work locations (near MRT) _
You may also **SMS/WhatsApp **to 8779 0917.
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