Business Analyst Intern

**Job Details**

**Who we are**

Johnson Controls is the global leader for smart, healthy and sustainable buildings.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality.

Sustainability is a top priority for our company. We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Career The Power Behind Your Mission

OpenBlue OpenBlue: This is How a Space Comes Alive

**What you will do**:
The position reports to the Service Operational Excellence Leader, APAC, and is a key contributing member who will monitor, analyze, and communicate KPIs (key performance indicators) for Service Operations to various stakeholders in APAC. The Business analyst intern will also provide analysis to establish standard work (scope, sequence & timing), based on best practices, and identify areas for continuous improvement. This position will be working closely with leaders in various countries and APAC regional team with the following key responsibilities:
Support Continuous Improvement initiatives and co-lead Kaizen projects, impacting business transactions and field service operations for the APAC Services business by:

- Creating process maps to aid visualization of work processes and identify areas of improvement
- Proposing and implementing Lean solutions with affected teams
- Monitoring and analyzing KPIs while maintaining routine (monthly) reporting of enterprise Service Operations KPIs, to various cross-functional stakeholders in APAC
- Performing benchmarking across APAC to identify best-in-class practices and areas for continuous improvement in the various countries/markets

**What we look for**:

- Bachelor’s degree in engineering or business preferably related to mechanical or building industry
- Undergraduates on track for at least second-class upper honors degree preferred
- Knowledge and interest in coding preferred
- Strong critical thinking, analytical and problem-solving skills
- Exceptional communication skills, both written and verbal
- Good learning attitude to accumulate: business acumen and understanding of organizational issues and challenges

**Diversity & Inclusion**

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands