Executive, Client Management

2 weeks ago

Singapore Cigna Full time

Cigna Global Health Benefits, a division of Cigna International, is a leading provider of group health care programmes to expatriate employees of large multinational organisations and their families. With over 25 years’ experience in this field, CGHB have established businesses worldwide with a global reputation for excellence. Our customers and their families rely on us to provide the quality of service they have come to expect. To do this, we invest in quality people and, crucially, give them all the support and encouragement necessary for success. With our continuing global expansion, we now have an excellent opportunity for an enthusiastic, highly goal oriented and success driven individual to join our team.

Executive, Client Management
To support Client Management in all aspects of day to day escalations and maintenance of account servicing to ensure service excellence. Support Client Manager with handling of escalations and maximum effectiveness of internal processes and communication to guarantee optimum service.

Main Duties / Responsibilities
Act as key contact to assigned intermediaries and clients for defined book of business for day to day escalations
Deliver a high quality of customer service to internal customers, clients, intermediaries and prospects by answering queries and investigating, resolving services issues across an assigned section of our portfolio
Support Client Manager in terms of delivering day to day services to intermediaries or clients
Identifying areas of process improvement and working with respective functions in executing changes
Project lead in ad-hoc assignment(s), product development etc.

Education/Professional Qualifications/Experience Required
University education required
English language competency
2 or more years experience in a team environment.
Used to meeting tight deadlines and managing priorities (working under pressure)
Sales/Health Insurance or Brokerage background preferred

**Skills**:Excellent communication skills, both written and spoken English
Influencing and negotiating
Capable of prioritising workloads in order to meet tight deadlines
Interpersonal skills/telephone manner
Self motivated
Ability to take ownership
PC Skill (Excel, Word and Power Point)

About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you’ll enjoy meaningful career experiences that enrich people’s lives. What difference will you make?

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