Guest Relations Offcier

3 days ago

Serangoon, Singapore Serangoon Gardens Country Club Full time

**Key Responsibilities**:

- **Members/guests Interaction**:

- Greet and welcome members/guests with a friendly, professional demeanor.
- Assist customers with seating, take orders, and ensure their needs are met during their visit.
- Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction.
- **Customer Service**:

- Provide personalized and attentive service to members/guests.
- Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately.
- Follow up with members/guests to ensure they are enjoying their meals and drinks.
- Promote new menu items, upcoming events, or special offers to members/guests.
- Encourage members/guests loyalty and repeat business through personalized service.
- **Problem Resolution**:

- Address members/guests issues or complaints in a calm and efficient manner.
- Collaborate with the café team to resolve any challenges or issues raised by members/guests.
- Ensure that the café maintains a high standard of service and quality at all times.
- **Maintain Cleanliness & Ambiance**:

- Ensure the café environment is clean, organized, and welcoming for all members/guests.
- Oversee the arrangement and presentation of seating areas, ensuring they meet café standards.
- Maintain a positive atmosphere that encourages members/guests to return.
- **Record Keeping**:

- Maintain accurate records of members/guest’s feedback, reservations, and special requests.
- Communicate members/guest’s preferences to the team for future visits.
- Assist in managing members/guest’s reservations and ensure they are handled efficiently.
- **Collaboration with Staff**:

- Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service.

**Required Skills and Qualifications**:

- **Communication Skills**: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues.
- **Customer Service**: Previous experience in customer service, ideally within the food and beverage industry.
- **Problem-Solving Skills**: Ability to handle difficult situations or complaints calmly and efficiently.
- **Organizational Skills**: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively.
- **Team Player**: Ability to work collaboratively with the café team.
- **Positive Attitude**: Friendly, approachable, and able to stay calm under pressure.
- **Knowledge of Food & Beverage**: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences.

**Preferred Qualifications**:

- **Previous Experience**: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry.
- **Languages**: Fluency in more than one language can be an asset, especially a diverse members club.
- **Café or Restaurant Experience**: Experience working in a café environment, with knowledge of café operations and customer expectations.

**Job Types**: Full-time, Part-time, Permanent

Pay: $2,200.00 - $2,700.00 per month

**Benefits**:

- Employee discount
- Flexible schedule
- Food allowance
- Free parking
- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift

Supplemental Pay:

- 13th month salary
- Overtime pay
- Performance bonus

**Experience**:

- Serving: 1 year (preferred)

Work Location: In person

  • Guest Relations Officer

    7 days ago

    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Description Guest Relations Officer (Food & Beverage)Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...

  • Guest Relations Officer

    7 days ago

    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Description Guest Relations Officer (Food & Beverage) Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...

  • Guest Relations Officer

    1 week ago

    Serangoon, Singapore Serangoon Gardens Country Club Full time

    Guest Relations Officer (Food & Beverage)Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer Service Provide...

  • Guest Relations Officer

    1 week ago

    Serangoon Garden, Singapore Serangoon Gardens Country Club Full time

    Description Guest Relations Officer (Food & Beverage) Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...

  • Guest Relations Supervisor

    2 weeks ago

    Serangoon, Singapore JUMBO GROUP OF RESTAURANTS PTE. LTD. Full time

    Job Description Responsibilities Welcomes and greets customers Ensure good personal grooming standards and portray professional image to the customers Build rapport with customers and manage their needs and expectations Attend to customer's enquiries, propose menu, prepare quotation and coordinate events Upsell menu items to customers professionally Engage...

  • Membership Relations Assistant

    7 days ago

    Serangoon, Singapore Serangoon Gardens Country Club Full time

    **Responsibilities**: - Foster a warm and welcoming atmosphere, building strong relationships with members and guests. - Handle all member inquiries, requests, and bookings with efficiency and professionalism. - Ensure seamless operations at the reception counter, maintaining a high standard of service. - Provide accurate and timely information to members,...

  • Banquet Operations Executive

    5 days ago

    Serangoon, Singapore Serangoon Gardens Country Club Full time

    **Key Responsibilities**: The Banquet Operations Executive assists the Manager in planning, organizing, and directing the banquet operations effectively, while maintaining the Club’s quality and standards, and ensuring customer satisfaction. 1. **Operational Management**: - Manage the setup of banquet rooms in accordance with client orders. - Oversee and...

  • Spa Therapist

    2 weeks ago

    Serangoon, Singapore MASSAGE DE ENVY Full time $3,600 - $5,000

    Description Spa Therapist (Non-Medical) (Including Foot Reflexologist)Health spa requires All races are welcome and only for Singaporean / PR Full-time/ Part-time - Male/ female therapists ( Non-medical ) Perform body treatment include back, shoulder & body massage- Carry out treatment according to company standard operating procedure and service standard to...

  • spa therapist

    2 weeks ago

    Serangoon, Singapore MASSAGE DE ENVY Full time

    Spa Therapist (Non-Medical) (Including Foot Reflexologist)Health spa requires All races are welcome and only for Singaporean / PR Full-time/ Part-time - Male/ female therapists ( Non-medical )Perform body treatment include back, shoulder & body massage- Carry out treatment according to company standard operating procedure and service standard to do personal...

  • Spa Therapist

    2 weeks ago

    Serangoon Garden, Singapore MASSAGE DE ENVY Full time

    Description Spa Therapist (Non-Medical) (Including Foot Reflexologist) Health spa requires All races are welcome and only for Singaporean / PR Full-time/ Part-time - Male/ female therapists ( Non-medical ) Perform body treatment include back, shoulder & body massage- Carry out treatment according to company standard operating procedure and service standard...