Guest Relations Officer
4 days ago
Guest Relations Officer (Food & Beverage)Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer Service Provide personalized and attentive service to members/guests. Offer menu recommendations, inform members/guests of daily specials, and ensure all orders are taken accurately. Follow up with members/guests to ensure they are enjoying their meals and drinks. Promote new menu items, upcoming events, or special offers to members/guests. Encourage members/guests loyalty and repeat business through personalized service. Problem Resolution Address members/guests issues or complaints in a calm and efficient manner. Collaborate with the café team to resolve any challenges or issues raised by members/guests. Ensure that the café maintains a high standard of service and quality at all times. Maintain Cleanliness & Ambiance Ensure the café environment is clean, organized, and welcoming for all members/guests. Oversee the arrangement and presentation of seating areas, ensuring they meet café standards. Maintain a positive atmosphere that encourages members/guests to return. Record Keeping Maintain accurate records of members/guest's feedback, reservations, and special requests. Communicate members/guest's preferences to the team for future visits. Assist in managing members/guest's reservations and ensure they are handled efficiently. Collaboration with Staff Work closely with café servers, chefs, and managers to ensure smooth operations and excellent service. Required Skills and Qualifications Communication Skills: Strong verbal and written communication abilities to interact effectively with members/guests and colleagues. Customer Service: Previous experience in customer service, ideally within the food and beverage industry. Problem-Solving Skills: Ability to handle difficult situations or complaints calmly and efficiently. Organizational Skills: Must be able to handle multiple tasks simultaneously and manage members/guests needs effectively. Team Player: Ability to work collaboratively with the café team. Positive Attitude: Friendly, approachable, and able to stay calm under pressure. Knowledge of Food & Beverage: Understanding of the café menu and ability to answer any questions related to food, drinks, or dietary preferences. Preferred Qualifications Previous Experience: 1-2 years of experience in a members/guests-facing role, particularly in the hospitality or foodservice industry. Café or Restaurant Experience: Experience working in a café environment, with knowledge of café operations and customer expectations. #J-18808-Ljbffr
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Guest Relations Officer
2 days ago
Serangoon, Singapore Serangoon Gardens Country Club Full timeDescription Guest Relations Officer (Food & Beverage)Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...
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Guest Relations Officer
2 days ago
Serangoon, Singapore Serangoon Gardens Country Club Full timeDescription Guest Relations Officer (Food & Beverage) Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...
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Guest Relations Officer
2 weeks ago
Serangoon Garden, Singapore Serangoon Gardens Country Club Full time $30,000 - $50,000 per yearRoles & ResponsibilitiesKey Responsibilities:1. Members/guests Interaction:• Greet and welcome members/guests with a friendly, professional demeanor.• Assist customers with seating, take orders, and ensure their needs are met during their visit.• Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure...
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Guest Relations Officer
4 days ago
Serangoon Garden, Singapore Serangoon Gardens Country Club Full timeDescription Guest Relations Officer (Food & Beverage) Greet and welcome members/guests with a friendly, professional demeanor. Assist customers with seating, take orders, and ensure their needs are met during their visit. Handle inquiries, complaints, and concerns promptly and professionally, offering solutions to ensure customer satisfaction. Customer...
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Guest Relations Supervisor
1 week ago
Serangoon, Singapore JUMBO GROUP OF RESTAURANTS PTE. LTD. Full timeJob Description Responsibilities Welcomes and greets customers Ensure good personal grooming standards and portray professional image to the customers Build rapport with customers and manage their needs and expectations Attend to customer's enquiries, propose menu, prepare quotation and coordinate events Upsell menu items to customers professionally Engage...
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Serangoon, Singapore Serangoon Gardens Country Club Full timeJob Description: - Manage the F&B outlets, lounge and KTV - Prepare F&B outlets for operations - Greet and welcome members, families and their guests - Recommend food menu and drinks - Key orders into POS System - Assist to replenish and order supplies - Coordinate with F&B team to provide excellent services **Job Types**: Full-time, Part-time, Permanent,...
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F&b Guest Service Officer
1 day ago
Serangoon, Singapore Serangoon Gardens Country Club Full timeMeet and greet members, their guests and family - Assist the F&B Executive/Manager to manage the cafe and musical lounge. - Prepare for daily operations - Recommend food and beverages - Assist members to input orders - Liaise with the F&B team to provide excellent services **Job Types**: Full-time, Part-time, Permanent, Contract, Temporary,...
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Membership Relations Assistant
1 week ago
Serangoon, Singapore Serangoon Gardens Country Club Full timeFoster a warm and welcoming atmosphere, building strong relationships with members and guests - Handle all member inquiries, requests, and bookings with efficiency and professionalism - Ensure seamless operations at the reception counter, maintaining a high standard of service - Provide accurate and timely information to members, addressing their feedback...
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Membership Relations Assistant
1 day ago
Serangoon, Singapore Serangoon Gardens Country Club Full time**Responsibilities**: - Foster a warm and welcoming atmosphere, building strong relationships with members and guests. - Handle all member inquiries, requests, and bookings with efficiency and professionalism. - Ensure seamless operations at the reception counter, maintaining a high standard of service. - Provide accurate and timely information to members,...
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Public Relations Executive
2 weeks ago
Serangoon, Singapore Sengkang Town Council Full timeOverview We are seeking a motivated Public Relations Executive to support the day-to-day operations of the Public Relations department. The successful candidate will assist in executing communication campaigns, creating engaging content, and organising events that promote the Town Council's initiatives and strengthen community ties. Responsibilities Organise...
