Customer Proposition Associate
4 days ago
**Some careers have more impact than others.**
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a superb customer experience.
We are currently seeking a high calibre professional to join our team as a **Customer Proposition Associate.**
**Principal Responsibilities**
- The incumbent will be supporting on operational necessities for the department, particularly to Customer Propositions team. The overarching purpose of the role will be to:
- Reporting - facilitate consolidation and checking of weekly business performance MI for propositions team
- Campaign management
- assist in planning and execution of Premier campaigns which includes conducting frontliner briefing/ training, T&Cs drafting, updating and management of all customer communications (letters, website, sms, edms etc) followed by clearance with Legal and Compliance & product stakeholders, raising data requests, performing data checks, manage end-to-end tracking and fulfilment of rewards, handle all frontline enquiries, investigation of rewards dispute cases, consolidation of monthly campaigns deck, budget tracking and end to end results tracking
- Assist in organizing and executing events including RSVP collation and post events results tracking
- This role will provide strong support to reducing the operational risks of the teams and ensure that key role holders who work on strategy are able to focus on formulating and executing strategy with reduced time spent on operational hurdle
- To support the customer proposition team on admin related matters
Requirements
**Requirements**:
- Proficient in MS Word, Excel, and PowerPoint
- Proficient in English and Simplified Chinese
- Strong analytical skills
- Self-motivated
- Mature in thinking
- Focus on outcome-based inputs
- Independent worker
- Strong Stakeholder management
To be considered for this role, the relevant rights to work in Singapore is required.
**You’ll achieve more when you join HSBC.**
Issued by The Hongkong and Shanghai Banking Corporation Limited.
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