Lyf Guard

5 days ago

Central Singapore CapitaLand Full time

About Us

CapitaLand Group (CapitaLand) is one of Asia’s largest diversified real estate groups. Headquartered in Singapore, CapitaLand’s portfolio focuses on real estate investment management and real estate development, and spans across more than 260 cities in over 40 countries.

**Job Description**:
The lyf Guard is the primary point of contact for the community, and acts as the face of lyf. He/she will provide support to the multi-faceted Community Manager, who revels in creating an inclusive and collaborative community at lyf. A day in the life of an lyf Guard can start from checking in a new resident, recommending the best yoga studio in town, replacing a lightbulb, and ending with having a cup of coffee together with the lyf residents in the social kitchen after work.

1) Take care of all guests from arrival until departure by:
a. Assisting lyf residents with their check-in (via mobile app or kiosk) and mobile key activation

b. Encouraging members to download the lyf app to explore and interact with the lyf community

c. Explore the various functions of the app with residents

i. Mobile key, how to message lyf guards, make ancillary purchases

d. Handles guest queries pertaining to facilities, services, registration and information regarding shopping, banking, dining, entertainment, and local events etc.

e. Conduct tours for new lyf residents and potential residents, as well as business partners.

f. Receives and transmits messages to guests promptly.

2) Ensure operational efficiency by:
a. Performing financial and administrative book keeping activities

b. Assist with the processing and accounting of OTA and in-house reservations

c. Liaising with third parties and external vendors for front-office related expenditure

d. Monitoring record of room availability using PMS

e. Ensures that processes carried out adheres to corporate guidelines

g. Light housekeeping/engineering duties and liaising with relevant outsourced contractors for cleaning and maintenance

3) Create an inclusive and collaborative community by:
a. Maintaining resident preference profiles and track their likes and dislikes

b. Assisting the Ambassador of Buzz to:
i. Execute community initiatives designed to create connections between residents

ii. Supervise in-building events for compliance with house rules and intercede or escalate issues as they arise

c. Solving member related issues to ensure a cohesive community and to manage member expectations

d. Assist the AOB in curating and planning calendar for residents and in-building events

e. Proactively interact with residents and provide constructive recommendations to enhance their stay experience.

f. Handle correspondences relating to residents, be it event notices or replying their enquiries.

**Benefits**:

- Flexible benefits with comprehensive medical coverage for self and family
- Training and development opportunities
- Subsidised rates at Ascott serviced residences
- Strong advocate of staff volunteerism
- Wellness programmes
- Closing Statement:

- At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.

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