Client Team Leader

Posting Description:
**Client Team Leader**:
**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**:

- Act as a thought leader for the Singapore Digital Benefits team focusing on solving problems and implementing solutions across the Singapore teams and connected teams and across functionality to deliver high quality solutions.
- Manage and coach the Aon SG based client service delivery teams including employee contact centre, claims and administration. This will include responsibility for planning and implementing in-depth training, as well as building high performing, engaged colleagues with a culture of continuous learning and improvement all within the Aon role modelling framework and within all Aon’s values and standards.
- Manage and coach the client teams who are assigned to administration serviced out of Singapore. This includes ensuring all SLA’s are met, reporting on service deliverables both internal and external; planning and implementing in-depth training to build high performing, engaged colleagues with a culture of continuous learning and improvement all within the Aon role modelling framework and within all Aon’s values and standards.
- Responsible for creating and maintaining all client requirements documentation. This will include creating, reviewing updating and maintaining in line with client requirements and agreed templates and managing changes therein as per the agreed Aon Change Management protocols and processes to relevant stakeholders. This will involve participation in business requirement sessions and discussions with clients and the wider Aon teams.
- Responsible for organizing and conducting monthly Operations meeting with client HR and Benefits teams.
- Drive productivity efficiency and continuous improvements within projects and initiatives across client services and solutions.
- Support Client Relations Manager (CRM’s) in client meetings including technical meetings, project and renewal meetings.
- Act as the escalation point for CRM’s for assigned clients and COE SDM’s as required.
- Provide testing support as required but particularly around UAT testing to ensure high quality
- Working and collaborating across multi-disciplinary teams (locally, regionally, globally and externally) to achieve best business outcomes within all agreed Aon methodology, best practices, protocols, budgets, timelines, etc.
- Creating and establishing effective working relationships. This will include breaking some barriers within and across teams to ensure a better collaborative working culture and working approach.
- Collaborate with team and stakeholders to engage and build trust.
- Assigned other work as required.
- Role model all Aon AIM behaviours.

**How this opportunity is different**:
Our teams are highly collaborative, working towards common goals while striving for excellence in the solutions we provide to our clients. We embrace challenges and rely on each other for support and creative problem solving. Our colleagues and leaders support professional development to help each other grow and excel. Working together, we can achieve great things

**Skills and experience that will lead to success**:

- Relevant degree or diploma qualification from a recognized university or polytechnic
- 4 - 8 years of related experience in a similar role
- Previous experience of requirements gathering, plan design and solution building, with system analysis work and design and project implementation
- Excellent understanding of plan design and administration of digital benefits programs (insured / self-funded)
- Previous operations experience required
- Project management experience a distinct advantage
- Experience in managing teams and performance management
- High proficiency in English. Preferred proficiency in Korean and Japanese

**How we support our colleagues**:
In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be