Customer Collaboration Lead

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. **It starts with** **YOU.**

The END Customer Performance Supply Chain Lead will play a critical role in supporting Kimberly-Clark's growth and profitability by cultivating strong supply chain relationships with Key Global Customers (IPC, IFP, and EM centered). They will ensure that the K-C organization understands and focuses on achieving customers' key supply chain initiatives and metrics, while also providing support to K-C Supply Chain teams on customer's supply chain practices. The role will lead in developing and deploying internal and external customer service performance capabilities to increase performance to and from key global customers, focusing on strategic integration of end-to-end supply chains, including digital and physical elements. They will drive KPIs, including OSA, Cost to Serve, OTIF, and others, through advancement of capabilities, technology, and processes to support K-C and key customer objectives. Additionally, the role will support the execution of Enterprise Supply Chain strategies and programs of key customers in selected markets and help develop in-market Supply Chain personnel to support initiatives.

**Scope / Organizational Relationships**:
**Reporting structure**: This role reports to the Director of Customer Network Strategy on the Enterprise Network Strategy & Design team. The work is strongly influenced by ESC strategies and the transformation agenda.

**Strategic customer support**: Along with colleagues on the ESC Strategy team, the incumbent is responsible for providing a full range of strategic customer support to improve K-C's business results.

**External key global customer partnership**: The role penetrates key global customer supply chain and commercial teams including:

- Supply Chain executives and operational leaders (both at customer HQ and in-market) across planning, distribution, transportation, replenishment, etc.
- Commercial merchandising and marketing leaders
- In store operations leaders
- Sustainability leaders
- IT leaders
- Others

**Internal cross-functional collaboration**: The role will work cross-functionally with the following teams:

- Enterprise Supply Chain
- Value Stream
- Commercial
- Segments
- DTS
- Finance

**Project management**: The incumbent is expected to co-lead or be an active contributor in medium to large-sized global projects, managing (indirectly) multiple cross-functional team members. They will also be an active contributor in large-scaled global projects, collaborating with multiple cross-functional team members that influence customer performance.

**In this role, you will**:

- ** Customer relationship management**: Build and maintain strong collaborative relationships with key global customers (IPC, IFP, and EM centered) to ensure supply chain visions are aligned and best practices are implemented.
- ** Supply chain leadership**: Position Kimberly-Clark as a supply chain leader and strategic partner to key customers to understand and influence their current and future supply chain direction. This includes ensuring Kimberly-Clark is actively involved in all relevant supply chain projects and developmental programs with key customers.
- ** Voice of the customer**: Communicate the voice of the customer throughout the K-C Enterprise Supply Chain and Segment organizations to ensure customer **Performance metrics**: Lead in developing and deploying internal and external customer performance metrics to measure and improve supply chain performance.
- ** Supply chain training**: Provide and/or coordinate supply chain training to in-market teams as needed to implement key customer programs, leading practices, and supply chain improvement programs.
- ** Collaboration**: Collaborate effectively across the matrix of the business unit teams and stakeholders to achieve targets for K-C Enterprise.
- ** Performance opportunities**: Identify and prioritize key customer performance opportunities within the Enterprise Supply Chain and develop strategies that translate into actionable plans to realize the strongest benefit case.
- ** Industry spokesperson**: Serve as an industry spokesperson and influential resource to address supply chain-related key customer opportunities.
- ** Best practices**: Identify and coordinate best practices across the Kimberly-Clark key customer international teams/geographies to drive continuous improvement.

**To Succeed in this role, you’ll need**:

- Bachelor of Business Degree in Supply Chain Management, Logistics, Engineering, Operations Research, Economi