Associate Director, Account Management

3 days ago

Downtown Core, Singapore Aon Corporation Full time

Posting Description:
**Associate Director, Account Management**

The Associate Director, Account Management’s responsibility is to assist the Director of the GBM Team in the management of the GBM team which includes overseeing a team of Account Management Managers and Executives, as well as maintaining client retention rate of at least 95% under own portfolio.

The Associate Director has to be a team player who delivers distinctive client values by providing a holistic approach to benefits consulting. The job incumbent is required to hold direct client relationship with all accounts assigned and deliver service within clients’ expectation.

**Aon is in the business of better decisions**

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

**What the day will look like**

Renewal and remarketing
- Review of renewal terms
- Review and preparation of Renewal Proposal / Claims Analysis
- Meeting with clients on pre-renewal and/or renewals
- Preparation of Service Level Agreement
- Presentation of the benefits programme to employees

Day-to-Day Operations
- Getting updates on the employee movements from clients
- Following up of underwriting requirements with clients
- Handling the enquiries from both HR and employees
- Follow up with clients on outstanding invoices
- Act as escalation point for all client’s queries/feedback.

Others
- Act as Deputy to the Director in the course of work and management of the team
- Supervising and mentoring their direct reports in their daily work
- Preparation of Helpline FAQs
- Ensure prompt payment by clients/accounts that are assigned
- Taking on any ad-hoc assignments

**Skills and experience that will lead to success**
- Minimum 10 years of experience as a consultant or account manager in the Health & Benefits Industry, working with multinational clients across sector
- Minimum regulatory requirements (BCP, PGI. CommGI, HI, M5, M9) for registration as Broking and FA rep with MAS
- Client management experience, analytical, critical thinking, problem solving skills required
- Ability to manage and influence key stakeholders internally and externally
- Self-disciplined and organised
- Inter-personal skill and focus on service excellence

**How we support our colleagues**

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

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