Customer Service Specialist

**Are you passionate about all natural and organic, great food? We are We are Singapore’s favourite neighbourhood grocer, and we source the _finest all natural and organic food _from farms and artisans from Australia, Europe, United States, Singapore, and many other wonderful locations. Our purpose is to help people _live happier and healthier lives _and we aspire to be our customers’ first choice for _clean, natural, healthy, and delicious food _; whether they are buying ingredients in our grocery stores (physical or digital) to prepare an epic feast themselves or simply to enjoy a great meal in one of our café-bistros. We are a mission driven, _fast-growing _company. We opened our first store in February 2016 to fill a gap in the market for the type of _high quality _all-natural _food that we would love to feed our own families. With 6 Retail Stores, an E-Commerce platform, 3 Café-Bistros, the Starter Lab Bakery Café, & Bakery Factory, we now have more than 300 team members We have _exciting growth plans, _and we are always open for new team members with the same purpose and values we have, to join us on this incredible journey together Our **Customer Service Specialist / Executive **will be part of our ever-growing E-Commerce team; someone who will work closely with the Customer Service Manager and the E-Commerce team, as well as with our other business units such as Food & Beverage (F&B) and Retail, by actively engaging our customers’ questions and feedbacks via various communication channels. If you are truly passionate about delivering outstanding customer service, we would love to hear from you **Available Work Locations**: - Katong Point **Role of Customer Service Specialist / Executive**: - Primary point of contact for customer inquiries in relation to online orders and products - Provide highest levels of customer service in relation to products information, operations and order processing support through e-commerce platform and website - Responsible for the coordination of end-to-end order management and fulfilment, by working closely with internal and external stakeholders to fulfil customer orders in a timely and accurate manner - Ensure close follow-up of outstanding orders and pertaining issues with proactive communication with customers - Respond to customer inquiries, and provide accurate information pertaining their questions, and feedback - Actively participate in the improvement of overall customer experience through after-action review (AAR) of incidents - Support the fulfilment team during off-peak hours if required - Any other tasks as assigned by the E-Commerce Manager, and Head of E-Commerce **_*Learning and training opportunities leading to growth and salary increments: _** - _Customer Service Specialist -> Customer Service Executive -> Assistant Customer Service Manager -> Customer Service Manager**Experience & Skills**: - Related experience in customer service or hospitality related industries will be advantageous - Proactive; able to show initiative, while being innovative when resolving issues - Detail-oriented and able to maintain confidentiality - Good interpersonal and communication skills - Ability to build and maintain strong, positive relationships with internal and external stakeholders - Calm under pressure and adaptable in response to changes in a fast-moving environment