Enterprise Support Manager

DESCRIPTION Are you a Customer Obsessed Technology Leader looking to manage a successful, growing team of cloud technologists? Key job responsibilities We’re seeking a Enterprise Support Manager to lead a team of Technical Account Managers (TAM) based in Greater China Region. Our TAM’s are trusted advisors who help some of the most iconic businesses in the world, ensuring their long term success with our services. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. The team provides advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. You’ll help craft and execute strategies to drive our customers’ adoption and use of AWS services. As a leader you will: - Manage and Grow a Business - You will own the profit and loss of multi-million dollar support business that is part of one of the fastest growing businesses in Amazon. - Engage Customers - Collaborate with global Sales Leadership to develop strong customer relationships and a deep understanding of your customer’s business and support needs. - Be a Customer Advocate - Understand industry trends, customer’s business needs and work with AWS Service teams to influence the AWS roadmap. - Grow Support - Identify and lead AWS initiatives that support our mission of being Earth’s most customer centric support organization. - Executive influence - Engage with Director and C-Level executives to translate business needs into technical and operational plans. - “Think Big” - Create mechanisms that allow us to scale while we continue to expand the team You’ll have a direct impact in enabling businesses across the region gain the most value from cloud. There are plenty of opportunities to develop your management / leadership skills as we continue to rapidly expand. You’ll also have the chance to receive mentorship and gain AWS certifications. A day in the life At Amazon Web Services, we don't mind being called "peculiar." We have our own way of doing things. We're obsessed with customers, we see beauty in simplifying the complex, and we're comfortable with being misunderstood. Our unusual approach and our culture - focused on removing obstacles so builders can build - are part of why our people enjoy working in AWS. We’re passionate about supporting the needs of our people and their family members. Benefits include Medical Cover, Employee Assistance Programs and Global Mobility opportunities. About the team AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud. Diverse Experiences Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. BASIC QUALIFICATIONS - Must have a track record of effectively leading highly technical, analytical, and service delivery professionals. - Have excellent experience in improving capability and efficiency of technical teams. Ability to work with remote teams. Experience scaling an organization through rapid growth or expansion. Previous experience managing a budget or P&L. - Excellent customer focus and bias for action. Previous customer facing experience with effective executive presence. - An adaptable communication style that can f