Enterprise Support Engineer – VMware

2 weeks ago


Singapore ARYAN SOLUTIONS PTE. LTD. Full time $90,000 - $120,000 per year

We are seeking a highly skilled Enterprise Support Engineer to provide 24/7 extended maintenance support for VMware Tanzu Spring Essentials (Batch, Boot, Framework). The role involves troubleshooting, applying patches, ensuring upgrade readiness, and working closely with stakeholders to maintain mission-critical applications for the Ministry of Manpower.

Key Responsibilities
  • Deliver 24/7 enterprise-grade support (including weekends and public holidays) for VMware Tanzu Spring Essentials.
  • Maintain and support current versions:
  • Spring Boot 2.7.18
  • Spring Framework 5.3.39
  • Spring Batch 4.3.6
  • Apply and test patches, updates, and new releases as they are issued.
  • Troubleshoot, investigate, and implement temporary and permanent fixes for software defects.
  • Provide proactive advice on system upgrades and performance optimization.
  • Notify stakeholders promptly (within 1 week) of available fixes, updates, or new releases.
  • Manage access to product knowledge bases and documentation.
  • Collaborate with cross-functional teams to ensure compliance with security, confidentiality, and bizSAFE requirements.
Requirements
  • Bachelor's degree in Computer Science, Software Engineering, or related field.
  • 5+ years of hands-on experience with Java frameworks, particularly Spring Boot, Spring Framework, and Spring Batch.
  • Proven track record in providing enterprise support for critical applications (preferably in government or regulated industries).
  • Familiarity with VMware Tanzu ecosystem is a strong plus.
  • Strong troubleshooting, debugging, and performance tuning skills.
  • Ability to work in a 24/7 support model (including on-call rotation).
  • Excellent communication skills for working with both technical and non-technical stakeholders.
  • bizSAFE Level 1/3 certification (or equivalent safety compliance) is advantageous.
Desired Traits
  • Calm under pressure; able to resolve production incidents quickly.
  • Self-driven and detail-oriented with a proactive problem-solving mindset.
  • Comfortable with strict SLAs and compliance environments.
Please share your updated CV to -

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