Manager, Academic

Established in 1992, the Wee Kim Wee School of Communication and Information (WKWSCI) is the only full-fledged communication school in Singapore and is a world-class centre of excellence with an international faculty, state-of-the-art research laboratories, and global institutional affiliations.

**Responsibilities**:
- Team Oversight- Oversee a team, guiding it to achieve organizational goals by planning, organizing, staffing, directing, and managing resources.- Staff appraisal and performance planning.- Programme Oversight- Lead the administration of both Postgraduate Coursework (PGC) and Postgraduate Research (PGR) programmes.- Oversee the daily operations of admissions, examination activities, graduation processes, student welfare and to ensure compliance with NTU’s academic and regulatory requirements.- Managing the student lifecycle ensuring a seamless experience for our graduate students.- Continuously review and improve processes and guidelines to ensure operational efficiency and alignment with industry best practices.- Oversee the submission of course proposals and curriculum review requirements to support programme development.- Strategic Planning and Implementation- Lead the strategic planning for PGC and PGR administrative operations.- Develop and implement administrative policies and procedures.- Drive process improvement and operational efficiency initiatives.- Admissions & Onboarding-
- Coordinate student onboarding and orientation programmes for coursework and research students.- Student Progression & Support- Track and monitor student academic progression, ensuring timely completion of milestones.- Communicate academic policies, deadlines, and programme updates clearly to students, faculty, and administrative offices.- Serve as the primary liaison between students, faculty, the College, and NTU central offices.- Actively support students’ academic well-being.- Provide a safe and approachable environment for students to raise concerns.- Collaborate with faculty and support offices to address student well-being needs.- Collaborations & Representation- Act as the key liaison for international university collaborations, including the preparation of MOUs/MOAs.- Represent the school as the Graduate Education - Committee of Practice (GE-COP) to attend monthly meetings.- Attend the Postgraduate Programmes by Coursework (PGC) Affairs Executive Committee monthly meetings.- Programme Advisory- Provide recommendations/advice regarding Graduate policies and regulations to key faculty members to assist in decision-making.- Others- Perform data analysis and generate reports for internal and external stakeholders to support decision making and track progress.- Annual budget planning, budget tracking, and effective management of allocated financial resources.- Collaborate with auditors to ensure thorough evaluation of programme processes.

Requirements:
- Bachelor's degree with a minimum of 10 years of relevant work experience, within an institution of higher learning or operations in a university/educational setting would be an advantage.- Knowledge in admission processes, programme operations, student services and well-being management, budget management, project management.- Skilled strategic thinking and planning capabilities.- Good communication and writing skills, with the ability to communicate and interact well with diverse stakeholders.- Good problem-solving and negotiation skills with the ability to manage complex operational processes.- Strong organisational and time-management skills, including the ability to plan and prioritise work which may have competing deadlines.- Ability to handle confidential information.-
- Strong customer service focus with a passion for supporting faculty and students.- Tactful and able to demonstrate empathy whenever necessary.- Self-motivated team player who can work independently with mínimal supervision, and collaboratively with colleagues in a team-oriented environment.- Good sense of initiative and responsibility with a positive work attitude.- Meticulous, organised, with a strong willingness to learn.

Hiring Institution: NTU