Club Intercontinental Host

6 days ago

Central Singapore IHG Full time

**About us**
At InterContinental® Hotels & Resorts our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as our **Club InterContinental Host** in **InterContinental Singapore Robertson Quay**. You’ll have ambition, talent and obviously, some key skills.

**Your day to day**
- Welcome Club InterContinental guests, processing registration accurately in adherence to brand standards
- Build and maintain positive relationships with all guests and anticipating their needs
- Act to address these needs to exceed their expectations
- Recognize opportunities for guest interaction
- Create a positive hotel image in every interaction with internal and external guests
- Champion hotel brand standards
- Delivering prompt service, professional attention and personal recognition
- Respond appropriately to guest complaints, solicit feedback and build relationships that drive continuous improvements in guest satisfaction
- Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs
- Creating a memorable farewell for Club InterContinental guests
- Maintaining the lounge to ensure it’s clean and properly maintained

**What we need from you**
- has at least 1 year experience in a similar capacity in hospitality industry
- is meticulous and enjoys providing personalized service to guest
- is a great team player responsible for the operations of the Club InterContinental
- is willing to go the “Extra Mile” in order to exceed guests’ expectation
- is able to work on a rotating roster

**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- 5-days work week
- Duty Meal
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
- Insurance Coverage
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Job Reference: EMEAA33790

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