Executive, Examinations Office

COMPANY DESCRIPTION

Kaplan is one of the world’s largest and most diverse education providers with over one million students globally. Headquartered in US, Kaplan is part of Graham Holdings (formerly The Washington Post Company) and is its largest subsidiary.

Kaplan in Singapore has students from over 35 countries and regions. As a Lifelong Integrated Learning Partner, we offer over 500 academic programmes for higher learning and professional certification courses for skills development, providing opportunities for individuals to always stay relevant. To date, these opportunities have benefitted over 85,000 graduates.

We have a diverse team of individuals dedicated to our mission to help individuals achieve their educational and career goals, and build futures, one success story at a time. Our core values - Opportunity, Knowledge, Support, Integrity and Results - help guide the way we work.

At Kaplan, we provide a stimulating and professional working atmosphere with plenty of room for initiatives and growth. If you are seeking for challenges and enrichment, we welcome you to write to us

DESIGNATION : Executive, Examinations Office

RESPONSIBILITIES

**Examinations Office**

Examinations Office is responsible to manage the pre and post examination preparations. This includes monitoring the submission and approval of examination assessment papers and results; management of exams and academic records. This position has to work with faculty members and internal/external stakeholders to ensure compliance to the approval process are adhered to, in accordance with internal SOP and CPE requirements; as well as involved and support in exam invigilation related matters. The staff in the Examinations Office must conduct themselves in an ethical manner, demonstrate honesty and integrity. Meticulous and possessing good organizational skills are essential.

**Responsibilities**:
**Examinations Management**
- Monitoring and liaising with the teaching faculty on the submission and approval of internal/external examination question papers and ensuring strict compliance to the approval process as stated in published examination processes and procedures
- Managing and preparation of exams; ensuring timely updates and proper records.

***Results Management**
- Monitoring the return of the marked assessments; checking of results to ensure accuracy and compliance.
- Coordination of results release procedures and ensuring timely release of results in accordance with published examination processes and procedures.
- Managing and handling result related matters in an online platform system (where applicable)
- Monitoring, tracking and maintaining of academic-related records and follow up actions.

**Management of invigilator pool**
- Scheduling of exam invigilation duties, notifying invigilators on any updated proprietary and partner universities’ examination policies
- Preparation of invigilators contract. Monitoring, maintaining, and tracking of invigilator’s contact and performance.
- Monitor and review CIs and invigilators’ performance as per KPIs and guidelines stipulated in the invigilators’ guide and contract.
- Participate in invigilator’s induction session where applicable
- Work closely with invigilator team for feedback, problem solving and improvements.
- Involve and support in exam invigilation where applicable

**Communication and Support**
- Initiate discussion to gather information and resolve issues encountered by the team assigned.
- Work closely with the team manager and other relevant parties to resolve issues and improvement in examinations and administrative related processes.
- Participated in new initiatives proposed by the team or team manager for performance efficiency and new learning opportunities.

QUALIFICATIONS

**Job Requirements**:

- Bachelor’s Degree holders in any discipline
- Proven administrative experience
- Good verbal and written communication skills for use in interfacing with internal and external stakeholders.
- Proficiency in Microsoft Excel, Word, and PowerPoint.
- Ability to maintain a high level of confidentiality and professionalism in dealing with sensitive data
- Strong interpersonal and relationship management skills, with the ability to work and communicate effectively with different stakeholders at all levels.
- Ability to remain organized and detail-oriented while processing large volumes of data and paperwork.
- Experience in the Private Education Industry would be advantageous