Commercial Customer Support Specialist

4 days ago

Singapore Sennheiser Full time

Sound made by Sennheiser - For more than 75 years, we are among the world’s leading manufacturers of audio products, building the future of audio. We are proud of our finely engineered microphones and audio solutions that connect people and create remarkable sound experiences - whether in the studio, conference room, or on stage.

For us, the audio industry is one of the most exciting to work in. In our global family business, you can expect not only a unique team where we trust, value and support each other, but also the opportunity to make your own significant contribution to our collective progress.

Sounds good? Join us as:
**Commercial Customer Support Specialist**

**Responsibilities**:

- Develop maximum sales potential out of assigned customers through good customer service techniques, basic knowledge of the company's products and services
- Ensure orders are entered and moved through the system to shipping accurately and promptly
- Assist end users with our suite of self-help tools (E.g. FAQ, How-to-guides, webshop, repair portal) and contribute to constructing self-help content
- Provide post-sales support such as basic technical support (level 1/2) and web sales order placement support
- Support global key accounts and accounts with special requirements
- Increase sales by upselling or cross selling where appropriate
- Remain current on product information and product updates through available resources
- Analyze customer accounts and promptly make corrections and/or modifications to files
- Maintain updated, organized files on all assigned customers to include sales orders
- Contact customers to obtain missing information or data to ensure an accurate customer database
- Provide customer service, complaint handling and repair service customer support
- Train new Customer Service Representatives as requested
- Degree/Diploma in Business/Electronic Engineering or relevant academic field
- Minimum 1-3 years customer service or order handling experience
- Fluent in English, strong PC Skills in MS Office and JD Edwards software is added advantage
- Strong customer service attitude; able to handle difficult customers with diplomacy and tact
- Excellent communication (oral and written) skills, and excellent phone skills and accurate data entry skills
- Excellent interpersonal skills and teamwork and good organizational skills with excellent follow-through and problem-solving skills
- Prior experience with Logistics and export documentation

**Your benefits**
- **Environment**: Join our international family business where you’ll experience a modern, exciting work environment, and a culture where we value people and attitude as our most important assets”.
- **Flexi benefits**:We provide flexi-benefits to employees, these flexi-benefits allows you to spend on various items in the categorises.

**Do you have any questions?

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