Apac PMO Manager

2 days ago


Singapore CENTRIC SOFTWARE INC Full time

**PMO Manager (APAC)**:** Centric Software** Centric Software is the leading PLM solution for fashion, retail, footwear, luxury, outdoor and consumer goods companies. Our PMO has an appetite for innovative technologies, a strong autonomy, credibility with senior stakeholders, and a taste for challenge. You are joining a close-knit and motivated team, and you will evolve within a growing company, with the opportunity and responsibility to contribute, letting your talent speak. **Description of the Role** - As a Regional PMO Manager with Centric, you role with be equally split between **PMO responsibilities (50%)** and **Project Direction responsibilities (50%)**: - **_ Your Project Direction responsibilities will include:_** - ** Governance of Centric Software key customer account**. In Particular, you will: - Ensure the successful delivery of a C8 PLM implementation project, through close working with the Centric Project Manager. - Manage project escalations within Centric and/or with the customer - Attend Project Steering Committee meetings - Working with Centric Presales and Sales team colleagues, draft and maintain service offers (SOW) inherent to projects, and ensure compliance with contractual commitments by the parties. - Manage client expectations based on Centric's obligations. - When needed, you may also: - Participate in Business Requirements Gathering workshops - Support and coach the project team during the project execution - Ensure that C8 PLM configuration practices best practices are enforced. - Consolidate description of new product requirements and work with Centric R&D to define delivery targets. - Ensuring that **your projects are delivered**with all three of the metrics below met: - On time delivery - On budget delivery (client budget and Centric margin) - High customer satisfaction (“customer referenceability”) - Ensuring that a **personal billable utilization target of 50%** is met after your initial 3 months onboarding period - **_ Your PMO responsibilities will include:_** - ** Lead the execution**of Centric Regional PMO Transformation initiatives - Aligning with management team - Devising strategy and roadmap - Running weekly alignment with Project Managers - Developing tools and policies - ** Contributing to the Global PMO initiative** - Develop new changes (templates, policies, frameworks, etc) - Rollout new changes, training PMs on new tools, processes, procedures etc - Participate in the PMs Hiring process - Participating in regular Global PMO meetings - ** Monitoring and Enforcing** the proper usages of PMO Best Practices - ** Prepare and support regular management reports** - Regular reporting on contract performance (sales order consumption, timesheet reports, AOS reports) - Partner with Finance teams on resolving queries and issues arising on Billing and Revenue topics - Administer relevant master data and Professional Services Automation (PSA) reports and system configurations. - ** Support Regional Management** and **Regional Operations** by: - Monitoring Regional Revenue reports - Monitoring Regional Billing reports - Monitoring Billability and Utilization of the Regional team - Monitoring Regional resource allocation / resourcing - Monitoring FOC work (Free Of Charge) on all Regional accounts - Provide regular financial and staffing forecast updates to the Regional Management Team - Participate to Ad hoc day to day operation issues resolutions (billing, revenue, reconciliations, ) - Provide regular reports to Regional and Centric Management on the topics listed above **Skills Required**: - 10+ years of experience as a Project Director and/or PMO Manager in the software industry. - Track record of multiple successful large Software implementations (>$1M services budget). - PMP (or Prince2) Certification is preferred; other certifications a plus. - Track record of successful PMO transformation Initiatives. - In depth knowledge with agile project methodologies and practices. - Good working knowledge of Atlassian tools (Jira & Confluence) is required. - Experience in IT within retail, fashion, luxury, outdoor, FMCG or other industries targeted by Centric Software a plus. - Ability to learn new industries, practices and methodologies quickly. - Organized, self-motivated, proactive and structured personality. High level of detail and accuracy. - Commercial mindset, appreciating the motivation and priorities of both Centric Software and our customers. - High level of ability to work with team colleagues in a collaborative, respectful, professional environment - remotely with the use of collaboration tools such as Microsoft Teams. **Other Considerations** - The role is primarily working from home, but some travel is expected - either to customers or to team events in the Region or globally. - Remuneration is based on seniority and experience - You will report to the Regional Vice President. Centric Software provides equal employment opportunities to all qualified appli


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