Customer Service Manager

19 hours ago


Singapore TOP ONE SERVICE PTE. LTD. Full time

JD:
Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements
- Total and detailed account coverage of assigned accounts via white space analysis.
- Building and funnelling of sales opportunities via F2F, written and tele communication.
- Close sales opportunities to meet and exceed monthly, quarterly and annual targets in all range of products, solutions and services.
- Skillset to do large account selling/cross selling and drive a team selling environment and importantly hold valued conversations with C-levels.
- Build good rapport with relevant stake holders and C-levels across business units within assigned accounts.
- Formulate a good winning strategy and ensure participation for all major RFPs within the industry.
- Maintain good after sales service to existing customers to maintain retention.
- Provide timely reports



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