Lending Transformation Program Manager

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At **Citi**, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

**Shape your Career with Citi**

We’re currently looking for a high caliber professional to join our team as **Senior Vice President, Lending Transformation Program Manager - Hybrid** (Internal Job Title: Program Management Senior Lead - **C14**) based in Singapore. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

- Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
- We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
- We empower our employees to manage their financial well-being and help them plan for the future.
- Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
- We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
- We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.

**In this role, you’re expected to**:

- Support the Lending Transformation Program Target Operating Model project to design and implement the multi-year global loan operations target state, covering people, process and integrating technology
- Support the broader Lending Transformation Program, including implementing the interim control model working with Global Loan Operations and Transaction Management
- Supports planning, directing and coordination of day-to-day activities of LTP Target Operating Model workstream(s) activities
- Identifies stakeholders and key organizations and build and manage relationships.
- Directs the creation of multiple programs of work and manage their alignment to business goals.
- Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management.
- Leads the identification and drive resolution of issues, including those outside established programs of work.
- Works with stakeholders to ensure program scope definition meets business objectives.
- Works with Program Sponsor to ensure business case/cost benefit analysis is in line with business objectives.
- Drives adherence to program processes, procedures, methods, and standards for program delivery and leverage across the program.
- Assists program team in negotiating for resources owned by other departments in order ensure the program can be completed.
- Directs the communication of status, issue, and risk disposition to all stakeholders, including senior management, on a timely basis.
- Directs the identification of risks which impact program delivery and ensure mitigation strategies are developed and executed when necessary.
- Manages multiple teams or a functional area (depending on size of business).
- Applies comprehensive understanding of concepts and procedures within own area and basic knowledge of other areas to resolve issues that have impact beyond own area.
- Ensures creation and signoff of program plan and charter, benefits management plan, stakeholder management plan, acceptance plan, and central program issue log.
- Ensures program plans meet business needs as described in the program initiation documents.
- Ensures all stakeholders are identified and included in scope definition activities, understand the program schedule and key milestones and receive schedule status regularly.
- Ensures funding has been approved for the program.
- Ensures all areas of the program are appropriately staffed.
- Ensures program commitment from those assigning resources.
- Escalates program risks to the Program Director, or Program Sponsor, when appropriate.
- Ensures vendor performance is monitored and actions taken if performance warrants.
- Maintains appropriate staffing requirements to meet operational needs.
- Exercises shared responsibility for budget, policy formulation and planning.
- Evaluates subordinates' performance and